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Equipment Service Technician - Mesa, Gilbert

Company

Henry Schein
Address , , Az
Employment type FULL_TIME
Salary
Expires 2023-06-07
Posted at 1 year ago
Job Description
JOB OVERVIEW:
This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner’s office with a focus on excellent customer service. Drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Manage more unique and complex repair cases, troubleshoot, and resolve issues at a higher level and support additional products.
KEY RESPONSIBILITIES:
  • Participates in special projects and performs other duties as required.
  • Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.
  • Submits all job-related paperwork within the required timeframes. This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
  • Provides leadership to team members and manages all on site installation, repair maintenance and test tasks.
  • Communicates in a timely manner to all Team Members and HUB dispatchers, keeping all informed of progress of assignments.
  • Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
  • Complies with all terms of the Fleet Management Policy including maintenance and accident management policies.
  • Produces timely and detailed service reports.
  • Completes all work orders in a timely manner. The work order should be reviewed with the customer or a responsible staff member prior to departure. This review should include the time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
  • Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis.
  • Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
  • Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
  • Maintains and manages proper levels of inventory in van.
  • Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
  • May assist with other more junior technicians’ assignments as required to ensure quality customer service is being provided
SPECIFIC KNOWLEDGE & SKILLS:
  • Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
  • Must demonstrate lead technician capabilities
  • Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need
  • Ability to act as liaison between Henry Schein, customers, contractors and EPM
  • Proven ability to present preventative maintenance to customers
  • Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
GENERAL SKILLS & COMPETENCIES:
  • Proven ability to work with confidential information
  • Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
  • Must work well independently
  • The ability to act as liaison between Henry Schein, customers, contractors, and EPM
  • Proven ability to work with confidential information.
  • Oral communication and presentation skills
  • Must demonstrate lead technician capabilities
  • Must have the ability to mentor other technicians
  • Expert troubleshooting skills
  • Expert troubleshooting skills
  • Advanced computer skills
WORK EXPERIENCE:
Typically, 7 or more years of dental industry experience with demonstrated proficiency. Strong mechanical background. Service and install experience. Must have achieved and demonstrated expertise in an equivalent area to a CIT certification.
PREFERRED EDUCATION:
Typically, High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.
TRAVEL / PHYSICAL DEMANDS:
The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers