Epic Analyst-Revenue Cycle - Information Technology

Status: PRN - As Needed

Shift: Varies

Exempt: Yes

Summary:

Primarily responsible for the ongoing design, build, update/upgrade implementation, maintenance and optimization of designated Epic application(s). In addition, and to the extent assigned, responsible for training environment build and/or maintenance, training material development, end-user training and/or any other work necessary to support the effective training of others in designated application(s).

Other information:

Education:
High school diploma/equivalent or graduate of applicable clinical program required.

Licensure/Certification/Registration:
Certification in applicable Epic application(s) or other software or completes training and obtains such certification(s) in timeframes scheduled and required by North Oaks;

Experience/Skills Required:

• Excellent communication skills (e.g. public speaking, meeting facilitation and presentations);
• Proficient in Microsoft Office applications, including strong Excel skills;
• Thorough understanding of HIPAA and other applicable regulatory requirements
• 1 year of Revenue Cycle experience related to: billing, patient access, or HIM.
• High aptitude for review and comprehension of technical information;
• Excellent analytical and problem-solving skills; and
• Excellent customer service and interpersonal skills with the ability to work effectively at all levels in a collaborative team environment;
• Must be able to multi-task and handle multiple projects simultaneously;

Physical Demands:
Strength: Light
Push: Occasionally
Pull: Occasionally
Carry: Occasionally
Lift: Occasionally
Sit: Constantly
Stand: Occasionally
Walk: Occasionally

Responsibilities:

1. Builds optimizes and maintains designated applications in all designated environments (e.g. test, training, production, etc);

2. Organizes and prioritizes application build activities in collaboration with I.T. department leadership and respective department leadership throughout health system;

3. Understands applicable hardware integration concepts to the extent necessary to provide demonstration of hardware use and build which supports workflows; in addition, identifies potential integration opportunities and/or issues;

4. Assists with ensuring participation of the appropriate clinical and non-clinical stakeholders in build activities;

5. Interfaces with applicable leadership and/or other subject matter experts as needed and gains comprehensive understanding of workflows and end-user needs and effectively translates knowledge into system design, materials and/or other work product(s);

6. Proactively maintains competency and continues to take advantage of learning opportunities in application(s) correlated to role;

7. Attends training and successfully completes related projects and tests in order to obtain and maintain applicable certification(s) and/or skills;

8. Gives meaningful input and translates optimal future-state workflows into system design;

9. Follows standards for naming and numbering conventions and security classifications;

10. Tests build in a structured manner and documents results; is fully-prepared to accurately represent findings during change control processes;

11. Conducts a comprehensive review of all update documentation (e.g. service updates and version upgrades) and provides insight to ensure best project strategy;

12. Provides expert demonstration of system functionality as necessary;

13. Serves as application support and subject matter expert and provides resolution for issues;

14. As may be directed, represents and serves as North Oaks liaison to EMR vendors and/or other third parties;

15. Documents and accurately reports status and progress of assigned deliverables to I.T. leadership and to others as may be directed;

16. Completes all work as assigned within timeline expectations and with a high level of work product quality;

17. Remains focused on improving patient safety, quality measures, efficient delivery of care, system security, patient privacy and other areas of compliance;

18. Understands application and overall Epic system capabilities and/or limitations in order to best leverage available functionality;

19. Effectively and appropriately presents and communicates information/ideas/concepts to individuals and groups in both verbal and visual manner;

20. Troubleshoots, researches and analyzes issues and provides practical and meaningful suggestions for issue resolution.

21. Stays abreast of changing technology, protocols, standards and guidelines which may impact application build and/or training materials and facilitates changes needed to comply with standards;

22. Participates in workflow design and system build of education modules and training materials;

23. Produces high quality training system build and develops classroom plans and materials which maximize learning opportunities for end-users;

24. Effectively presents and conducts training for end-user groups ranging in all levels of skill; Creatively finds efficient and effective methods of disseminating training/educational materials to applicable end-users;

25. Strictly follows all change control procedures;

26. Willing and able to travel to offsite locations to perform job responsibilities;

27. Participates in organizing meetings, training, testing administration, end user assessments, and logistics as needed;

28. Provides end-user and super-user support during classroom training;

29. Trains and credentials additional trainers to assist with end-user training;

30. Complies with all hospital and departmental policies, procedures, and guidelines; and

31. Performs other duties as assigned.