Entry Level Customer Service Manager

The role of the Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel for improving customer service, managing service requests, cycle time, and ensuring effective communication within the market on results and performance. Please note that this is an entry-level position- you must learn all ends of our business operations before overseeing a team.

Responsibilities:

• Build client relationships by providing exceptional customer service
• Acts as a Point of Contact for new and existing clients
• Other duties as assigned
• Retain business by identifying and addressing client issues (red flags)
• Suggest ideas and improvements
• Provide sound business advice and suggestions to clients
• Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
• Troubleshoot and problem solve client or member accounts and issues
• Perform customer account maintenance requests from clients

Knowledge, Skills, and Abilities:

• The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times
• Excellent training and customer services skills
• Strong organizational skills
• Ability to work independently -- self-starter
• Minimum of 2 years supervisory experience preferred
• Able to be flexible in a rapidly changing work environment
• Minimum 4 years of customer service experience preferred

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