Entry Level Customer Service Manager

We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first. The mission of our Entry Level Customer Service Manager is to educate potential customers and donors about the non-profits that we work with and raise their respective profiles in the local community. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.

What are your day-to-day responsibilities as an Entry Level Customer Service Manager:

• Perform other duties as assigned by Senior Management
• Track and process new donations, brand awareness initiatives, and de-escalate customer complaints to increase customer satisfaction
• Maintain a broad working knowledge of our charity partners, outreach programs and goals
• Deliver an exceptional customer experience - ask questions to understand the customer's core values, encourage open communication and honesty, and provide donation opportunities
• Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness
• Participate in daily IN OFFICE training sessions, networking opportunities, and conferences to review and discuss customer satisfaction targets areas for improvement within the customer experience, develop sales techniques, and streamline customer support.

What skills are we looking for in an Entry Level Customer Service Manager:

• Empathy, patience, and consistency. When you are an Entry Level Customer Service Manager, you are fully aware that you will help and work with multiple personalities. You must be able to confidently manage all types of customers and scenarios with understanding and the same level of service every time.
• Clear communication. You say what you mean and mean what you say. It is essential that customers our charity partners’ core mission. Use authentically positive language, stay engaged, and never walk away without confirming the customer is satisfied with their experience.
• Adaptability. The best part about working in a people-centric career is no day is ever the same. However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor.

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