Enrollment Eligibility Representative - Remote In Multiple Locations

If you are located within the state of Wisconsin, Minneapolis, OR Texas, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM
If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high - performance structure that works better for more people in more ways.
This position is full - time (40 hours / week). Employees are required to work any shift between the hours of 8:00 AM - 5:00 PM CST (Central Standard Time). This is a 100% remote position.
We offer 4 - 6 weeks of actual training and then will move to shadowing with someone in the role. Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities

• Performing basic clerical functions with proficient PC skills
• Inventory control of member and group transactions dashboard and package development to team members and management as needed
• Analytical and Researching techniques to trend or quantify projects
• Initiate and assist with developments / changes to increase or change quality and productivity
• Reconciling reports
• Preparing, processing, and maintaining new member or group enrollments
• Working with various types of member correspondence
• Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes
• Researching errors by comparing enrollment error reports against system information along with CMS (Center for Medicare and Medicaid Services) records
• Responding to member eligibility or group questions & verify enrollment status
• Sending correspondence to members or CMS (Center for Medicare and Medicaid Services) to gather information or provide updates for corrections

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications

• Ability to work any shift between the hours of 8:00 AM - 5:00 PM CST (Central Standard Time)
• High School Diploma / GED (or higher)
• Computer, mouse, and keyboard skills, including working knowledge of Microsoft Windows
• 1+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties

Telecommuting Requirements

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Reside within the state of Wisconsin, Minneapolis, OR Texas
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
RPO #YELLOW