Enhanced Scheduler Jobs

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The Enhanced Scheduler is responsible for registering and scheduling patients at Intermountain Healthcare facilities system-wide ensuring that processes and procedures exceed customer expectations. This position enhances the patient experience with one telephone call to schedule and register for services. The Enhanced Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices. The Enhanced Scheduler acts as a liaison between the physician office and facility departments across multiple service lines within the enterprise.

Work Schedule: Monday-Friday 8:00am-5:00pm

Work Site: Tenaya Pediatrics Clinic, 1 day a week may support another location

Benefits

• Health and Wellness Programs including a Live Well Incentive Program
• Cell Phone Discounts (AT&T, Verizon, Sprint, T-Mobile)
• Paid Time Off
• Medical, Dental, Vision, Life
• Education Assistance
• 401(k) 2% for all caregivers with additional matching up to 5%
• Tuition Reimbursement
• Click here for more details
• Over 302,000 discount offers across 10,000 cities on everything from pizza, the zoo, movie tickets, car rentals, and hotels

Job Functions

• Respond to carriers’ questions regarding medical necessity obtaining information from surgeons, work closely with financial coordinator of the division.
• Schedules surgical procedures, requiring knowledge of booking procedures.
• Keeps doctors informed of potential problems and outcomes related to their surgical patients so as to maximize OR usage.
• Accepts all other duties assigned.
• Interacts directly with physicians to obtain all necessary information then transmits information to the admitting offices and operating rooms for the scheduling of admissions, time, surgical equipment, prostheses, etc.
• Follow up with physicians when essential information is incomplete.
• Schedule Pre-admitting Test Center (PATC) appointments and pre-operative history and physicals, notifying patients of time, place, etc.
• Arranges re-testing or consults when results of pre-surgical testing indicate a possible problem, which could lead to cancellation of surgery.
• Responsible for assessing individual physician’s daily IR schedule and prioritizing cases with special attention to medical conditions of patient surgeons’ schedules and availability of operating room equipment. Confer with other schedulers to share block time between surgeons, to assure maximum scheduling of cases and utilization of assigned times.
• Coordinates pre-surgical testing and consultations done prior to PATC appointment so that results are available to be included in the admission packets.
• Notifies patients and their physician’s offices of pre-surgical consultations when requested by the surgeon.
• Prepare and transmit appropriate paperwork to insurance carriers for pre-authorization of surgical gees.
• Consults with all levels of hospital professional, administrative and support staff as well as patients and families where tact and persuasiveness must by employed to maintain confidentiality.
• Consistently demonstrate a professional image and demeanor to patients, physicians, co-workers and supervisor, Express a positive toward work, patients and department.
• Works with the individual MD office, prepare requisitions and required paperwork for PATC packets to include copies of relevant office notes, test results and surgical consent forms for timely delivery, ensure preoperative clearance is obtained.
• Prepare and mail surgical letters and packets of information to surgical patients to include appropriate pamphlets on procedures, information regarding specific type of hospitalization, blood donations, and lists of hotel accommodations in Nevada.
• Communicates pertinent information to RN as needed.
• Act as liaison between doctors, operating room, department of Anesthesia and patient regarding pre- and postsurgery medical questions.
• Interface with third-party carriers and admitting office regarding regulations for pre-operative testing, admissions procedures, approvals for surgical procedures and length of stay, Obtains adequate information in order to identify and resolve potential financial risk to the department. Obtain approvals for surgical procedures and length of stay. Monitor approvals to assure all is in order prior to surgical date to assure reimbursement for services related to surgical cases.
• Uses independent judgment to make knowledgeable decisions in organizing resources and resolving conflicts concerning the physician’s operating schedule.

Minimum Qualifications

• 2+ years of experience in a medical setting, preferably with exposure to insurance and prior authorizations
• High school diploma or equivalent

Physical Requirements:

• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.

Location:

Clinic Pediatrics - Tenaya MOB

Work City:

Las Vegas

Work State:

Nevada

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.89 - $28.76

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers our commitment to diversity, equity, and inclusion .