Emergency Room Tele Social Work

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This position will transition to work from home once training is complete and process is finalized. Should this finalization of work from home be complete prior to your start date, all training will occur remotely.
Our Tele Emergency Room Social Work positions will be working with patients and families throughout the state using our Tele Health platform. As a Tele ED Social Worker you will remotely provide substance use assessments/placements, mental health resources, death and dying support, care management services, community outreach, and general social work resourcing to various emergency departments. The position will also remotely support current in-house ED social work teams during peak hours. Shifts range from 6-12 hours and are available 7 days a week during the day, evening, and overnight. The position is based at our virtual hospital (Valley Center Tower) in Murray, Utah.
The Social Work Care Manager works collaboratively with physicians and other members of the health care team to improve the health of patients with chronic conditions or complex needs. The position educates patients and caregivers to help them manage their health care needs. The incumbent facilitates communication, coordinates services, addresses barriers, and promotes optimal allocation of resources while balancing clinical quality and cost management.

Job Essentials
Full Time - 36 hours
Identifies patient populations using specific screening criteria including psychosocial screen, medical record review or through referrals for service per department policy/guidelines includes trigger list, timeframes for assessing patient, and pre-screen criteria. Review of medical records, focused reports and/or referral information to gather relevant data per department guidelines. Obtains additional necessary information by interviewing the patient/family/significant other (SO). Assesses patient/member per CMS Condition of Participation (COP) or National Clinical Quality Association (NCQA) standards. Ensures a plan of care is developed and maintained for members receiving care management services consistent with COP/NCQA and department standards.


Coordinates and facilitates communication among the member/caregivers /representative, members of the healthcare team, and other relevant parties (e.g. referral physicians, community organizations, post-acute providers, other payers, Sales Team, Employer Groups, etc.). Coordinates with appropriate individuals to help ensure consults, testing, procedures are sequenced in a manner that is appropriate to patient clinical condition and supports timely and efficient care delivery. Care Management will actively intervene and resolve/escalate where barriers to service exist across the care continuum. Maintains a current knowledge of community resources. Where necessary performs cost benefit analysis and coordinates authorizations for appropriate level of care. May diagnosis various mental, emotional and behavioral disorders using DSM 5 guidelines. Provides supportive, crisis and other social work interventions as identified. Coordinates and collaborates with external agencies including DCSF, APS, and law enforcement when abuse, neglect or exploitation is suspected or confirmed. May provide therapeutic modalities appropriate to the level of care. Acts within the scope of the Mental Health Practice Act.

Minimum Qualifications

Master's Degree in Social Work. Education must be obtained from an accredited institution. Degree will be verified.


Certified Social Worker (CSW) license in state of practice.
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Current State Licensure as a Licensed Clinical Social Worker (LCSW).


Two years of clinical care management or social work experience.
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Basic computer skills and knowledge of word processing and spreadsheet software.
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Strong written and verbal communication skills.
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Demonstrated ability to exercise critical thinking skills.


Preferred Qualifications


Case Management Certification.


Experience working in clinical care management, social work or with third party payers.
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Knowledge of care management.
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Knowledge of health insurance related products.
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Working understanding of coding, episode of care and length of stay guidelines.
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Written and verbal communication skills.
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Ability to work independently, be self-motivated, have a positive attitude, and be flexible in a rapidly changing environment.

Physical Requirements:

Interact with others requiring the employee to communicate information.
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Operate computers and other office equipment requiring the ability to move fingers and hands.
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See and read computer monitors and documents.
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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

36

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$32.89 - $50.76

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers our commitment to diversity, equity, and inclusion .