Email/Office 365 Administrator R1193

We are seeking an Email/Office 365 Administrator to join the DC Engineering. This individual will manage end to end Sompo International email systems (Office 365/Exchange) including delivery to Outlook, OWA and mobile devices. The individual will also provide technical leadership, hands-on implementation, on-going day to day support across our email systems and vendor management. This role will also be responsible for developing, maintaining, supporting, and optimizing key functional areas; particularly Office 365/Exchange server operations and monitoring.

Responsibilities:

· Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.

· Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.

· Create knowledge base articles and generate usage reports for upper management.

· Strong experience with Office 365 and Exchange Online. Must be able to act as 3rd tier support for messaging related escalated issues.

· Strong experience in Microsoft Exchange 2016 or later and Office 365.

· Experience in supporting a hybrid environment with Office 365 - Exchange Online and integration with on premise Exchange environment.

· Experience in Microsoft Windows, including Active Directory, and Azure AD. Microsoft certifications preferred.

· Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.

· Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans

· Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.

· Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.

· Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.

· Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.

Qualifications, Skills and Experience:

· 7+ years of equivalent work experience

· 5+ years of Office 365/Exchange support experience and operational excellence

· Bachelor’s Degree in Computer Science or related field preferred

· Excellent technical skills including, however, not limited to, Exchange 2010-2013, Office 365, Active Directory and Azure Active Directory

· Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes

· Preferred Technical Certifications (Microsoft Office 365)

· Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

· Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.

· Hands-on experience in troubleshooting and problem management

· Customer focused with an attention to detail

· Seeks to expand knowledge and experience and is committed to continuous learning

· Availability to work evenings and weekends as required to support maintenance and project activities

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• Employee assistance program
• Referral program
• Vision insurance
• 401(k) matching
• Tuition reimbursement
• Dental insurance
• Health insurance
• Life insurance
• Flexible spending account
• 401(k)
• Paid time off
• Health savings account

Schedule:

• Monday to Friday
• 8 hour shift

Work Location: Hybrid remote in Garden City, NY 11530