Electronic Communication Technician I

King County's Radio Communication Services team is in search of an Electronic Communications Technician. This position will primarily work to program, install, and troubleshoot mobile and portable two way radios, mobile data devices, and fixed-site equipment. It will also work with other team members to assist in the installation and maintenance of land mobile radio equipment and related auxiliary equipment.
Our ideal candidates will have strong technical skills, thrive in a collaborative environment, and have a passion in delivering excellent customer service. Come join our team to make a difference! For more information on Radio Communication Services, please visit our website.
King County Department of Information Technology (KCIT)
KCIT uses the power of technology to digitally transform King County. Building vibrant communities through digital equity and social justice, KCIT offers innovative solutions that engage, empower, and serve our residents, businesses, communities and interested stakeholders. As the first-place recipient of the 15th annual National Association of Counties (NACo) Digital Counties Survey, KCIT is recognized for its vision, strategy, innovation, and collaboration. KCIT has a focus of delivering smart technology solutions that support customers, building stronger communities through innovation.
KCIT is providing the building blocks for many of the region's most critical services. As the business solutions partner, we collaborate with the 18 County departments to develop products and services that better serve the needs of our customers and our community. To learn more about KCIT, please visit: http://kingcounty.gov/depts/it.aspx
Teleworking Requirement
The work associated with this position is performed on site. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Benefits
King County offers a robust benefits package to support you and your family in a variety of ways. To learn more about the benefits offered here, please click on the Benefits tab or click here: http://www.kingcounty.gov/employees/.
Work Schedule
The normal work week for this position is Monday – Friday, 7:30 am – 4:00 pm; this position is eligible for overtime pay.
Questions
If you have questions regarding this recruitment, please contact Shannon Hoeper, [email protected] or 206-263-6957.

• Provide needed equipment documentation including the install/removal history and maintaining records regarding work orders, installation procedures, and practices.
• Serve as the initial point of contact to customers, provide troubleshooting of mobile and fixed radio equipment installations; identify failures to the either radio equipment itself or the auxiliary equipment. May provide mechanical or assembly level board swaps as appropriate.
• Assist in scheduling installation and removal of mobile and fixed radio equipment.
• Install and remove all types of 2-way mobile radio and electronic communications equipment, radio site equipment, and electronic security systems. Perform preventative maintenance to the "box" level.

• Proficient in using computers and computer software to perform system diagnostics, interpret results, program equipment, and maintain equipment and system databases
• Able to work independently and in a team environment
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
• Ability to effectively communicate orally and in writing; including the ability to communicate complex technical information to a non-technical audience
• Excellent customer service skills, including maintaining focus on the customer
• Skill in handling multiple competing priorities and adapting to changes in workload; including writing and editing technical documentation and staying current with assigned work
• Positive attitude towards peers and leadership, ability to learn from mistakes, and proactively seeks feedback
• Capable of using basic electronic test equipment (DVM, watt-meter, service monitor) to determine failure location
• Demonstrated skills in creating, cultivating, and collaborating with management, peers, cross functionally, and customers
• Ability to lift 25+ lbs. and work in tight spaces.
• Demonstrated knowledge of installation and basic 2-way mobile radio maintenance practices
• Knowledge of basic electronics, communications equipment and auxiliary equipment
• Ability to focus on the details and approach problems logically and rationally
• Demonstrated ownership of tasks to resolve challenging customer issues, escalating when necessary

• Possession of a valid Washington State Driver's License at the time of hire; you will be required to drive a county vehicle on a regular basis
• Successful completion of a pre-employment physical exam
• Successful completion and ability to maintain an acceptable background clearance level to include fingerprinting

• 2+ years of experience installing and maintaining land mobile radio equipment and related auxiliary systems
• FCC GROL License (General Radio Operators License)
• Experience in the use of Office 365 products
• Prior experience in public sector and/or a desire to work in public service
• Successful completion of an AA degree, vocational training program in electronics, and/or equivalent military electronics training involving communications equipment, analog and digital circuitry, and test equipment usage

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.