Ecosystem Partner Manager - Contractor

The Ecosystems Partner Manager (Internal Development) is responsible for ensuring that third parties have the technical support, and additional resources they need to successfully develop and deploy solutions for internal use within their organization. Excellent communication skills and an understanding of software development processes and challenges is required. This role will act as an advocate for their stable of partners within Magic Leap. As the advocate the Partner Manager shall collect feedback and help to translate it into bug entries, feature requests, status reports, and other outputs as needed. The information collected by the Partner Manager plays a crucial role in crafting a fit-for-market product roadmap.

The ideal candidate has 2+ years of experience in production support, account management, or project management. Interactive real-time immersive (AR / VR / MR) development experience is a strong plus. Candidates must be driven to advocate for our partners, and have a passion for XR. An effective Ecosystem Partner Manager embodies a service mindset, and a drive to expand the enterprise AR market through the successful deployment of bespoke solutions.

Responsibilities

• Keep Salesforce entries current
• Deliver ad-hoc builds, and other resources to unblock or otherwise assist partner team
• Advocate for partners who are building solutions for internal use by meeting with key leaders and contributors in the platform, commercial, and business development groups within Magic Leap
• Coordinate on-site development, deployment, and troubleshooting workshops to accelerate partner activities
• Facilitate Partner development processes:
  • Collaborate with Partner engineers, and their other stakeholders to ensure a smooth, efficient, and effective development process
  • Coordinate on-site development, deployment, and troubleshooting workshops to accelerate partner activities
  • Deliver ad-hoc builds, and other resources to unblock or otherwise assist partner team
  • Be the primary contact for platform information, logistics, and additional resources a partner may need
• Collect and report voice of customer/partner feedback to inform the product roadmap
• Lead regular video calls with partners, and take detailed notes (AI note taking prohibited)
• Collaborate with Partner engineers, and their other stakeholders to ensure a smooth, efficient, and effective development process
• Organize, and support on-site workshops to accelerate partner progress as needed
• Be the primary contact for platform information, logistics, and additional resources a partner may need
• Evaluate, and escalate partner requests, technical blockers, deployment, and commercial issue in as needed
• Provide accurate reporting of Partner status across all stages of an engagement from initial onboarding through deployment

Qualifications

• Can understand different industries, their processes, key KPIs, and how a ISV solution may service and support them
• Able to support the Ecosystem Support Engineers by entering bugs, following up on active issues, and assisting with research root causes of issues
• Are capable of building and navigating long term relationships with executives and key stakeholders
• Ability to travel up to 35%
• Are passionate about making Customers / Partners successful
• Able to take detailed notes in real time (use of AI summary bots prohibited)
• Are self-motivated, proactive team player with innovative ideas to inspire partner loyalty
• Have 2+ equivalent years of experience as a production support, customer support, account management, and/or project management
• Experience build rapport with new partners
• Enjoys video calls
• Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
• Can easily understand and communicate the intent of a partner and the solution they are trying to build

Education

• Bachelor's degree is preferred or equivalent work-experience in related field (technology, interactive entertainment, VR/AR, enterprise application development)

Additional Information

• All your information will be kept confidential according to Equal Employment Opportunities guidelines.

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