Domestic Operations Specialist Jobs

Description

The Specialist of Domestic Operations is responsible for providing operationally excellent domestic surface transportation services to our esteemed clientele. In this capacity, you will collaborate with the Senior Specialist of Domestic Operations to ensure client expectations are met, service levels are sustained at desired threshold levels, costs are controlled, and carrier network partners adhere to KCH and Client standards.

Essential Duties and Responsibilities:

• Procure reliable carriers and negotiate the best rates and service
• Commercial document assembly and dispatch, per client requirements
• Robust communication of status updates to internal team and clients
• Develop, sustain domestic surface process flow, operating procedures, and scopes of work for designated clients
• Ensure accurate and timely data entry into the KCH operating platform
• Assists in troubleshooting and resolving safety, service, and operational issues
• Responsible for daily execution of domestic surface transportation processing inclusive of, but not limited to: o Shipment planning and coordination
• Proof of Delivery
• Fiscal management support, inclusive of invoicing administration, account payables and receivables
• Oversee and administration of damage and loss claims
• Shipment track and tracing, along with exception management
• Administration and execution of the booking tendering process
• Work with transportation providers and freight payment team to ensure proper accessorial cost and flows
• Handle urgent situations such as the need to recover truck, freight, or driver, traffic, weather conditions or otherunforeseen circumstances that may prevent on-time delivery
• Maintain Company domestic transportation KPI’s performance standards and support of continuous improvement
• Adherence to customer and company policies, TERP procedures, along with internal controls designed to ensurecompliance with all HSE / DOT related regulations or guidelines

Requirements

• Problem Solving
• Detailed, Accurate and Efficient
• Dependability and Initiative
• Professionalism
• Customer Service
• Verbal & Written Communication

Benefits

• Training & Development
• Family Leave (Maternity, Paternity)
• Retirement Plan (401k, IRA)
• Short Term & Long Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Health Care Plan (Medical, Dental & Vision)