Dog Daycare Facility Manager

The Facility Manager is accountable for the day-to-day direction and leadership of our newest dog daycare and boarding facility in the Eastside of Detroit. The Facility Manager ensures the management of customer service, operational support functions, revenue management, expense management, and overall facility functions are operating efficiently and responsibly. The ideal candidate demonstrates exceptional leadership, time management and customer service skills through all facets of operations at Canine To Five.

• Pay: $45,000 - $55,000/year
• Schedule: This full-time position includes 2 weekends a month and rotating holidays. Typically AM shifts start between 6am - 8am and PM shifts start between 12-2pm. Shifts are approximately 8-9 hours long.

Learn more about Canine to Five: https://www.caninetofive.com/

WHY IS THIS POSITION SO PAWSOME

• Comprehensive benefits and competitive compensation - Full-time employees are eligible for Blue Cross/Blue Care Network (PPO or HMO) Medical coverage, dental, vision, paid time off, free dog day care, quarterly bonuses, and tips in addition to the hourly rate.
• A forward-thinking culture - you'll never hear us say "that is how it always has been done." In fact, if we implement one of your suggestions, you get a monetary reward.
• A fun work environment - You get to work with dogs, co-workers who are also just as passionate about dogs and their safety and wellbeing, and clients who are like family.
• Opportunities for growth - We take pride in developing our talent. We have a defined career path to leadership with a comprehensive training program.

JOB RESPONSIBILITIES

• Coordinate staff training, including new hire training, oversight of trainees' development and execution of assessments to be performed for advancing employees based on defined career path
• Conduct interviews and assessments for open positions as needed
• All other duties as assigned by the Director or Operations, Director of Client Experience and leadership team to achieve desired corporate objectives
• Accurate and timely reporting of all results, measurements, issues and data requested by leadership or scorecard metrics
• Oversee facility operations in coordination with Pet Care Manager and Client Experience Manager
• Create and oversee facility schedule
• Ensure the standard operating procedures, care obligations and top cleaning standards are upheld and coach staff to meet these standards
• Create a workplace where employees feel engaged and valued, including completion of 1:1 meetings, video coaching, ongoing recognition, handling of employee relations, overseeing career development.
• Develop and maintain relationships with customers
• Demonstrate leadership presence and extensive knowledge of operations within the facility

JOB REQUIREMENTS:

• Minimum of 4 years of supervisor/management experience
• Passion for dogs and knowledge of dog behavior
• Ability to work flexible schedules (including weekends and up to 40+ hours per week), reliable transportation and be over 18 years old.
• Minimum of 3 years of dog care/animal care experience
• Ability to meet the physical demands of the role, which include the ability to sit, stand for extended periods of time (up to 8 hours), reach, climb, bend, run and lift 50 lbs.
• Strong multitasking, organization, communication and problem solving skills
• Post education or degree preferred
• Minimum of 3 years of client service experience
• Strong computer skills including being proficient in Google Workplace and Microsoft Office

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Vision insurance
• 401(k)
• Dental insurance
• Paid time off
• Health insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• On call
• Holidays
• Monday to Friday
• Evening shift
• Weekend availability
• Overtime
• Day shift

Work setting:

• In-person

Ability to commute/relocate:

• Detroit, MI 48201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Maintenance: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person