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Company | WM |
Address | Portland, OR, United States |
Employment type | FULL_TIME |
Salary | |
Category | Environmental Services |
Expires | 2023-08-11 |
Posted at | 9 months ago |
- Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field.
- Works with sites and the service department to optimize routes based on needs of the customer.
- Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area.
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
- Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service.
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
- Education/Experience
- Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate to several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.
- Education: High School Diploma or G.E.D (accredited).
- None required.
- Certificates, Licenses, Registrations or Other Requirements
- Other Knowledge, Skills or Abilities Required
- Must have the desire and ability to learn Waste Management proprietary software applications.
- Computer skills with ability to handle multiple programs and systems.
- Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
V. Work Environment
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: office setting.
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to exert physical effort in handling objects less than __ pounds rarely;
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click "Apply.”
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