Director Of Operations Jobs

Team Outsider
At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our rapidly growing portfolio of campgrounds nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!
Position Overview
Reporting to the Executive Team, each Director of Operations will be responsible for managing campground operations, and the on-site General Managers at up to eight RV resort campgrounds. In addition to acquiring and managing campgrounds, we are a hospitality training and development company that will offer the right candidate immense responsibility and opportunity for advancement.
Duties & Responsibilities

• Oversee capital improvements, maintenance, and other infrastructure projects.
• Maintain company standards and expectations.
• Review daily reports and work with the team to finalize weekly and monthly reports.
• Ensure that all of the campgrounds and their amenities are fully operational.
• Manage campground expenses, including the submission of accurate weekly expense reports.
• Up to 70% travel to company-managed campgrounds required.
• Oversee campground operations to ensure the highest level of camper satisfaction.
• Train General Managers, Leads and their on-site Teams.
• Drive growth and promotion of each campground's service offerings.
• Recommend best practices, including but not limited to: community management, sales, events, training, and camper experience on a company-wide level.
• As with all positions on our team, live Team Outsider’s values while performing the responsibilities of your position.
• Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses.
• Develop marketing initiatives designed to drive occupancy.
• Proactively gather information on campers and their travel plans to find ways to deliver a “WOW!” experience.
• Temporarily assume management of campgrounds as needed.
• Work directly with Team Outsider leadership to lead and support your properties' General Managers in the following:Maintain a safe, fun, clean, and family-oriented environment at all properties.
• Implement rules, guidelines and best practices for each community to optimize the team’s and camper’s experience
• Manage each campground's key performance indicators (KPIs) and quarterly objectives.
• Assist with the annual and quarterly budgeting process.

Personnel Management

• Manage the on-site teams to achieve specific goals and objectives.
• Oversee and keep team up to date with process changes.
• Lead professional development of team members and recommend current team members for promotion.
• Assist with staffing to ensure the team is maximizing productivity.
• Conduct weekly update meetings with General Managers.
• Oversee team including performance management reviews.

Physical Campground Management

• Discuss General Manager recommendations with the leadership team on any repairs, maintenance, or updates required at the properties.
• Analyze property reviews to identify and resolve issues presented, i.e. un-level sites, insufficient cleaning staff, or poor cable tv picture quality, etc.
• Set priorities using camper reviews and clearly communicate adjustments to the team.
• Work with Director of Setting to Oversee and implement capital improvement projects.
• Know and be able to implement camper safety plans, i.e. fire and emergency plans.

Business Development

• Oversee and ensure the successful on-boarding of newly acquired campgrounds.
• Assist with regional marketing, including any relevant trade shows or exhibitions.
• Stay abreast of, identify and recommend participation in recruiting sessions, college fairs, community events, etc.

Experience & Requirements

• 5+ years of hospitality, project management, or business operations experience.
• Understanding and experience managing a team of more than five people.
• Exceptional ability to prioritize and not multitask.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy.
• Must have strong verbal and written communication skills.
• A passion for and understanding of Team Outsider's mission and values.

Team Outsider Mission

• We are on a mission to be the most hospitable team in the world.

Team Outsider Values

• We give back: We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.
• We get better every day: We are always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence in everything we undertake.
• We put our team first: We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We are passionate and determined to "WOW!" our team members, our guests, our community, and our partners at every interaction.
• We express gratitude: We appreciate that our team members and guests have many options for where to spend their time. We are committed to proving to them that they've made the right decision.
• We are steadfastly resourceful: We do more with less and will do whatever it takes to overcome a challenge.