Director Of Operations Innovation

The DaVita Village is a Fortune-200 healthcare organization that gives life to hundreds of thousands of kidney patients each day.

The Director of Operations Innovation will lead initiatives critical to the success of DaVita. These include:

· Process re-engineering for hemodialysis and peritoneal dialysis operations

· Operating model changes to drive efficiency of care delivery and improve teammate job satisfaction

· Introduction and incubation of disruptive technologies that improve patient clinical outcomes in kidney care

The Director will lead a team of highly motivated individuals with backgrounds ranging from management consulting to process engineering to project management to healthcare operations, and is expected to: (1) identify which work will add the most value, (2) effectively lead work streams with dependencies on many different business units, (3) collaborate well throughout the organization, and (4) communicate recommendations to senior executives on a regular basis.

This role provides excellent exposure to the DaVita executive level team, as this department is a board-level organizational objective.

Location: Denver, Colorado - onsite, hybrid schedule

Essential Duties & Responsibilities

· Leverages hypotheses-based approach to identify, validate and quantify opportunities

· Utilizes process engineering techniques to assess current processes and potential improvements

· Draws upon continuous improvement tools (Lean, Six-Sigma) to structure and incubate improvement opportunities

· When appropriate, identifies technology needs to solve business issues and partners with others to source, create/adapt, implement, and launch technology

· Distills complex business problems into cohesive, impactful stories

· Presents comfortably and compellingly to senior audiences

· Successfully manages relationships with senior business leaders and influences diverse group of stakeholders through effective communication and strong interpersonal skills

· Works closely with teammates in the clinics and develops long-standing relationships with operators and clinicians

· Allocates team resources to ensure all timelines and deliverables are met

· Takes accountability for results and motivates teammates

· Develops and mentors teammates

· Embodies DaVita’s core values every day

· Up to 50% travel may be required at times; though typical travel is 5-10%

Minimum Qualifications

· Experience leading large-scale business transformation from concept through implementation with tangible impact on operating/financial performance

· Demonstrated ability to build professional relationships, influence others, and drive meaningful change that ‘sticks’

· Proficiency mapping teammate led processes, and revamping approach through low-value task elimination, automation, and centralization of work

· Experience leveraging machine learning or artificial intelligence to solve a key business problem preferred

· 10+ years of total work experience in progressive roles

· Undergraduate degree in technical area (e.g. engineering) preferred

· MBA or graduate degree in a healthcare related field (MD, MPH, MHA) preferred

· Healthcare experience preferred

· PROSCI training preferred

· Six sigma or lean training preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.