Director Of Nutrition Services

What will you do:

Nutrition Advisory & Leadership – 30%

• Be a strategic thinker and lead the successful positioning of our Nutrition Services as the first-choice solution provider with the protein producers by implementing efficient strategies through understanding their business positioning and differentiation in the segment, analyzing current state, future state and gaps in their deliverables, developing custom programs targeting future state and demonstrating delivery of results in a research and commercial environment.
• Develop a deep understanding of key trends and performance indicators, competitive landscape for nutrition services, maintain and update market intelligence, identify opportunities for both current and new products and technologies.
• Actively engage with customers through farm visits, training their live production and technical teams on nutrition, participating in their review meetings and assisting in resolving performance issues.
• Collaborate with Innovation & Research, Laboratory and Relationship Management teams in developing and testing new programs and concepts for enhanced return on investment through exploratory, applied and field research trials.
• Constantly scan local and global public and university resources to keep abreast of latest developments and upskill nutrition and nutritional technologies, implement as needed to enhance performance and margins.
• Exploit the value through effective positioning with customers and prospects of differentiating inhouse resources and capabilities (Poultry Profitability Modeling tool, formulations support, laboratory support, ingredient risk management, innovation and research infrastructure, quality and food safety programs,management systems and certified processes) with customers and prospects in establishing the credibility of expertise and control on the supply and nutrient channel.
• Be the techno-commercial interface with the protein producers in critically analyzing economic parameters of protein production, elucidate the influence of nutrition, quality and management aspects of protein production, develop and present complex solutions, and justifications on return on investment.
• Actively represent TWG at industry events and professional trade associations and bodies, maintain collaborative, in-depth, high-level contacts with key influencers, participate in local and national media with practical, technical and scientific articles to keep up the image and reputation as leaders in animal nutrition.

Expansion of Market Presence – 30%

• Sustain existing customers through building deeper linkages with effective multi-function multi-level relationships, planning, organizing, and facilitating support services including nutrition, formulation, health, livestock management, laboratory, regular business reviews, etc.
• Actively explore and acquire new customers through proactive approach strategies based on understanding of their production systems, their customers, perceived challenges, developing and presenting custom programs to accomplishing their goals.
• Collaborate with Relationship Managers, Consultant Nutritionists and Veterinarians, tailor make and organize custom nutrition, health and management training programs addressing problems faced by customers.
• Collaborate with Relationship Managers in exploring the untapped in the footprint and constructing customer development strategies.

Technical Support – 30%

• Provide technical support and training to Relationship Managers and be actively involved in the sales process.
• In collaboration with procurement, review information from suppliers to ensure product conformance, requirement and regulations and visit suppliers to assess quality assurance practices as needed.
• Support Procurement with management of ingredient specifications, quality and costs for best-cost formulation, pricing, and sourcing; assist with forecasting ingredient needs and economic projections for the organization and customers.
• Collaborate with Formulations and Procurement in delivering enhanced ingredient margins to the organization, best cost and value advantage to customers, developing alternative rations with ingredient substitutions in instances of ingredient outage or shortage, etc.
• Function as a valuable technical support team player by being extremely perceptive, relate to individuals at all levels, be sensitive to customer (internal/external) needs, corporate goals, team member development, and public image through listening, analyzing and problem solving.
• Assist in investigating and resolving customer non-conformances and complaints related to nutrition programs, rations, feed quality, new technology applications, marketing efforts, etc.
• Participate with research team and provide detailed analysis of trial results in support of key objectives and offering solutions or alternative strategies.
• Assist Marketing and Central Training functions with preparing manuals, technical publications and assist with product development and marketing activities for key industry events. Develop writing, editing, and proofreading scientific documentation for marketing materials to support business promotion.

People and Resource Management – 10%

• Build and develop an effective, competent, and engaged team focused on nutrition advisory and leadership, expanding market presence and technical support; develop and implement policies, standard operating procedures, and work instructions as part of management system necessary to achieve customer expectations.
• Provide strategic leadership, functional development and talent management for team members and in the coordination of hiring, coaching and developing skills that impact customer experience.
• Lead the inhouse our Animal Nutrition Academy (WANA) activities in upskilling the animal nutrition knowledge of team members.

Who are you:

• Proficiency in Microsoft Office Suite; Customer Relationship Management (CRM) software
• 10 to 15 years hands on experience in developing and delivering large scale, multi-location nutrition services in an integrated or commercial feed setting.
• Ph D (Master's degree acceptable) in animal nutrition or animal sciences specialized in poultry and monogastric species.
• Proficiency in feed formulation software, live production applications and interfacing with customer service, feed mill and finance applications.
• Ability to lead self-directed initiatives, both independently and as a small team leader
• Ability to relate technical knowledge to solve complex testing and process problems; translate and communicate analytical data and technical knowledge to technical and non-technical stakeholders; applying statistical and quality management tools: such as control charts, histograms, capability studies, etc.
• Demonstrated effective interpersonal skills with all levels of the organization to address conflicts, resolve upset conditions, influence and facilitate behavioral change.