Director Of Information Technology

Join our Team

Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. Four Seasons Hotel Chicago is honored to be ranked as one of TripAdvisor’s Top 25 Luxury Hotels in the United States. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. We offer 345 elegant guest rooms and suites; a top rated Restaurant and Bar, and a luxury spa.

Responsibilities

The Director of IT manages and coordinates the overall operations of the IT department to ensure that all departments of the hotel maintain adequate technology standards to perform their duties in an efficient manner, within the parameters of the operational budgets.

The Director of IT ensures that the hotel operates within all related local and corporate policies and procedures pertaining to the IT function including compliance with corporate IT programs.

In addition, the Director of IT is expected to:

• Must be able to assist hotel guests with technical requirements and issues.
• Maintain harmonious and professional relationship with all departments and Home Office.

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Provide direct guest support and quality support to function rooms and conference services.
• Participate in property-level, corporate-initiated technology implementations.
• Provide administration services, to include; contribution to technology capital and operating budgets.
• Assist in management of third party vendors.
• Recommend new applications as requested by hotels to streamline business processes.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Assist in the co-ordination of new acquisitions and major projects as required.
• Good knowledge and support for Desktop OS and applications including patches.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Provide HSIA Guest and Customer support when no contract with third parties exists
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
• Assist in other areas of the accounting office as needed.
• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Assist in the process of systems backup and recovery procedures.
• Administer Lotus Notes, connection to global VPN and other communication tools.
• Strong command of the English language
• Provide 24 / 7 support for mission critical systems.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Implement technology “best practices”.

What to Expect:

Four Seasons can offer what many hospitality professionals dream of – an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

• Complimentary dry cleaning of employee uniforms
• A robust benefit plan, including medical, dental, vision, life insurance, 401(k) and paid time off.
• Free employee meals prepared by the culinary team
• Complimentary stays at Four Seasons worldwide (subject to availability)

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.