Director Of Field Service, Packaging And Fool, Central Region

Director of Field Service - Central Region

Incumbent must be located in the Kansas City area. When not traveling, the incumbent will be expected to work from the Kansas City Central Region office location.

Summary: Provide the highest quality, most responsive customer-driven service, and support, thereby advancing position in the food, medical, and consumer industries. Direct and coordinate customer service activities to install, service, maintain, and repair items sold, leased, or rented with service contract or warranty by performing the following duties personally or through direct reports. Ensure service calls and installation protocols are understood and enacted upon appropriately by all Field Service Technicians. The Central Region will include NE, KS, OK, IA, and MO.

Time Utilization: This position will travel up to 70% of the time. Schedule needs to be flexible to accommodate internal and external customers’ schedules. Willing to work outside normal business hours as the job dictates. Provide after-hours support as needed.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Understand commercial demands and circumstances, and execute appropriate strategies and tactics with dedication to meeting the requirements of all customers.
• Ensure ongoing safety, compliance, and quality training of Field Service Technicians. Support quality and compliance policies and procedures, and enforce these guidelines to associates.
• Actively participate in special projects as required by the V.P. of Customer Service. Manage changing priorities and diverse range of assignments.
• Responsible for the selection of qualified associates, orientation, and training of staff reporting to the position.
• Remain current on trends affecting the industry and technology.
• Operate within annual expense budget and work to meet established regional revenue goals. Maintain utilization rate of greater than 90% of Field Service Technicians in the field.
• Define, establish, and enhance the roles, goals, and responsibilities for all associates within the department. Ensure that all associates are effectively trained and skill sets match performance requirements. General and specific goals are assessed and reviewed on a consistent basis as a team and individually within the department.
• Perform technical and developmental coaching with each Field Service Technician through regular travel in the field. Set expectation for Field Service Technicians and provide feedback. Provide timely direction and feedback to associates through the performance management process.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Bachelor's Degree in mechanical or electrical engineering, or similar discipline and 2 years related experience in field service management; or equivalent combination of education and experience.

As one of the world’s top suppliers of superior, proven packaging and processing solutions for a wide variety of foods, life science & healthcare products, and consumer & industrial goods, we work hard every day to develop solutions that increase our customers’ productivity, while minimizing equipment lifecycle costs.

Our Client

Our full line solutions include packaging, meat processing, slicing, bakery, labelling & printing, inspection, automation, and film & materials. All line solutions are supported by superior technical support & customer service including digital solutions, OEM spare parts & consumables, technical training, preventive maintenance, technical support, field service, and our exclusive preferred partner program.

Global Leader: has nearly 7,000 employees worldwide with over 80 subsidiaries represented on all continents. In our 60+ year history, we've designed and implemented over 50,000 automated packaging systems and lead the market with innovative packaging solutions, strategic consultation, technical design, digitalization and exceptional customer service.

Unmatched Local Service and Support: Established in 1987, is the #1 daughter company. In addition to the large, Kansas City based headquarters, which also hosts an innovation center, machine shop, and University (for employee and customer training), four additional regional offices provide customer support across the country,

Reliability: With nearly 60 years of German engineering and more than 115,000 machines installed worldwide, has become the global leader in packaging equipment due to high outputs, minimal downtime, and long lifespans. Our new Smart Services program leverages Industry 4.0 technology, providing previously impossible levels of control, savings, and optimization.

Productivity: A global leader in reliability and productivity, equipment is designed to perform consistently through rigorous production requirements. Any issues encountered are quickly addressed by a US-based team of trained, experienced technicians, to ensure maximum outputs are sustained. With over 8,000 active packaging machines in the US, and growth of more than 250 new machine sales annually, we’re known for both productivity and reliability.

Director of Field Service - Central Region