Digital Banking Strategy Manager

Job Title: Digital Banking Strategy Manager (No Remote)

Locations: Taunton, MA

Job details::-

• Ability to work independently while supporting a team environment
• Successful experience working as a bank systems administrator or applications analyst of a financial institution.
• Excellent verbal and written communication skills
• Experience with COCC, Alkami a plus
• Knowledge of Deposit Banking Regulations-Reg CC, Reg D, DD
• Knowledge of Electronic Banking Regulations and ACH rules
• Demonstrated achievement in applying technology solutions to client experience and business issues in a timely manner
• Must have an overall understanding of Bank operations and regulatory compliance and BSA.
• Excellent organizational and analytical skills
• Excellent interpersonal and relationship building skills

RESPONSIBILITIES::-

• Ensures all systems meet all regulatory and compliance requirements and supports Digital Banking risk assessment and risk mitigation efforts.
• Owns all front end customer digital applications (LoanWriter, Global Wave, Encompass, Account Opening, etc.) and their marketing attribution conversion points.
• This role will work closely with internal and external stakeholders, and act as the Bank’s point of contact and escalation with third-party vendor partners, and oversee key digital technologies including;
• Develops policy and procedures for digital banking processes to ensure compliance with established standards and regulations.
• Owns online banking product for upgrades, patches, support for updating procedures, etc.
• Responsible for hiring, supervising and training Digital Banking Specialist
• Manages digital banking roadmap of tactical releases and availability of new features.
• Maintains customer journey maps through all conversion points and digital product user stories.
• Maintains data flow documentation for all ancillary third parties flowing through Digital Banking platform.
• The Digital Banking Manager has ownership of customer facing digital banking platforms and functions.
• Online banking, mobile banking, mobile deposit capture, bill pay, mobile wallets and others.
• Actively participates with solution providers and creates/maintains relationships with other solution-user financial institutions, including user groups and other best practice sharing groups.
• This position is located in Taunton, Massachusetts with intermittent remote work capabilities.
• Leads implementation efforts for system releases, upgrades, and new products and services, ensuring project and change methodology is followed.
• Technical project lead for the digital department.
• Ensures digital channels are implemented, optimized and providing efficiency across the organization.
• Works with various Bank departments to provide additional support, training, and best practices in relation to digital banking, ensuring procedures and training manuals are current.
• Responsible for maintaining the Bank’s customer facing digital channel platforms (digital banking, online applications, etc.).