Desktop Technician Jobs

Desktop Engineer

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES:

Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

• Creating and maintaining images for standard systems
• Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
• Recommends hardware and software solutions, including new acquisitions and upgrades
• Exercises judgment with defined procedures and practices to determine appropriate action
• May participate in development of information technology and infrastructure projects
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
• Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
• Packaging and shipping replacement parts to customers
• Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
• Performing planned maintenance, moves, adds and changes
• Installing, supporting and troubleshooting approved desktop software
• Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
• Managing returns on warranted parts and systems

Qualifications - External

• Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers
• Experience with procurement/order management is a plus
• Reliability and a strong sense of responsibility
• Knowledge of supported Microsoft Windows operating systems
• Ability to work independently and take ownership
• Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
• Strong customer service skills
• Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities
• Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
• Solid technical and analytical skills required
• Experience with Active Directory administration

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Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.