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Desktop Support Technician [Palo Alto, Ca]

Company

Tesla
Address , Palo Alto, Ca
Employment type FULL_TIME
Salary
Expires 2023-07-23
Posted at 11 months ago
Job Description
What to Expect
Tesla is currently seeking a technical Desktop Support Technician to join our team in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla’s IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives.

What You’ll Do
  • Working with Backups, Active Directory, Exchange, and Windows server environments
  • Create, edit, and improve technical articles and other procedures for systems at Tesla
  • Provide onsite and remote support for Tesla organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking intermediate knowledge of computer applications
  • Maintaining and working with wireless technologies, LAN, VPN, DSL
  • Working with enterprise remote imaging and administrative tools including SCCM, JAMF
  • Performing in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or project requirements
  • Ability to establish priorities and manage workload effectively and efficiently
  • Supporting senior level executives on a daily basis
  • Working with the team lead, elevated set of permissions to address more challenging work within active directory, office 365
  • Working with ECM, Imaging, packaging, scripting – Python or PowerShell
  • Provide mentorship and guidance to lower-level helpdesk technicians
What You’ll Bring
  • AS or BS degree in information technology, computer science, etc. is preferred
  • Minimum of 4 years of experience with desktop support experience
  • Excellent customer service skills, strong attention to details with excellent follow up is preferred
  • Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred