Desktop Support/ Network Technician (711535)

The Iowa Department of Health & Human Services (HHS) is seeking a Desktop Support/ Network Technician at the Independence Mental Health Institute (IMHI) in Independence, Iowa to provide support and to complete projects within the on-site K-12 school.
Responsibilities will be to work directly with the IMHI school administration and HHS IT Director to prioritize and complete existing projects and to provide IT support to the school’s staff and students.
Responsibilities of the Network Support Specialist role include but are not limited to:

• Troubleshoot problems and provide software and hardware technical support
• Drive process standardization and automation throughout all areas
• Ensure governance policies and best practices are followed
• Administration of the Kaseya IT Management system
• Deploy and administer the Lightspeed Solutions Suite
• Migrate the Student Network Servers from Windows Server 2008 to Windows Server 2022
• Perform daily administrative tasks to support the school’s IT systems
• Need strong attention to detail, ability to problem-solve within a team and independently, ability to communicate effectively and often, manage multiple streams of work concurrently, and display strong commitment and ownership of work performed
• Deploy and administer the Cisco Meraki Student Wireless Network
• Work collaboratively as a key member of the team

Requirements
Skills
Required / Desired
Amount
of Experience
Candidate Response
Microsoft Windows Server
Required
2
Years
Microsoft Windows Desktop
Required
2
Years
Cisco Meraki Wireless
Required
1
Years
Cisco Networking
Required
2
Years
Web Content Filtering (iBoss, LightSpeed, etc)
Highly desired
1
Years
IT Management Solutions (Kaseya’s Virtual Server Administrator, etc).
Highly desired
1
Years
Benefits

• 401k
• Vacation, Sick and Holiday pay
• Health, Dental, Vision Insurance