Desktop Support Technician Jobs

Our company is seeking a skilled Desktop Support Technician to provide technical support to our employees on desktop computers, laptops, and other peripherals. The Desktop Support Technician will be responsible for maintaining and troubleshooting hardware and software issues for all our employees, both onsite and remotely. The successful candidate will have excellent technical knowledge, strong communication skills, and a customer-focused approach.

Requirements:

• Familiarity with ITIL, incident management, and change management processes is a plus.
• Experience with Active Directory, Group Policy, and other network management tools.
• Proven experience as a Desktop Support Technician or similar role, with excellent troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are preferred but not required.
• Bachelor's degree in a technology-related field, or equivalent work experience.
• Strong knowledge of Windows and Mac operating systems, as well as common office applications, such as Microsoft Office and Google Suite.
• Familiarity with computer hardware, including desktops, laptops, printers, and other peripherals.
• Ability to diagnose and resolve common network issues, such as connectivity and configuration issues.
• Understanding of various server and infrastructure hardware, such as routers, switches, load balancers, and other network equipment
• Understanding of Microsoft 365, Microsoft Azure, Amazon AWS, and other cloud and infrastructure providers
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Responsibilities:

• Perform other duties as assigned by the IT Manager.
• Train end-users on basic computer usage and best practices for system security and data management.
• Document technical processes, procedures, and solutions for future reference and knowledge sharing.
• Provide basic network support, including troubleshooting connectivity issues and setting up VPN connections.
• Install and configure software applications and updates, as well as operating systems, and ensure all software is up-to-date and compatible.
• Monitor and maintain computer systems, including identifying and resolving security risks and ensuring system performance.
• Provide technical support to end-users via phone, email, and in-person for desktops, laptops, printers, mobile devices, and other peripherals.
• Coordinate with vendors and service providers to resolve technical issues and order necessary equipment and software.
• Troubleshoot and resolve hardware and software issues, including diagnosing, repairing, and replacing faulty equipment and components.
• Manage and maintain user accounts, including setting up new users, modifying existing accounts, and resetting passwords.
• Assist with the setup and maintenance of audio-visual equipment for presentations and events.

Why Work at TouchSuite:

• Beautiful, brand-new office – modern & spacious, complete with a 'Zen garden' and an indoor basketball court.
• The opportunity to be part of something that is revolutionizing industries.
• Excellent Leadership Team.
• We have a fun, entrepreneurial and innovative environment where everyone shares a passion to win.
• The opportunity to be a true entrepreneur and make a real impact while learning real-world skills.

This is a full-time position with competitive salary and benefits. The Desktop Support Technician will work onsite at our Boca Raton, Florida office location and will, from time to time, be required to work outside of regular business hours to resolve technical issues.

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