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Desktop Support Technician Jobs

Company

Ventra Health
Address Jacksonville, FL, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-08-05
Posted at 10 months ago
Job Description
Overview


Job Summary:


  • The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.


Responsibilities


Essential Functions and Tasks:


  • Training as needed for staff as well as Ventra Health clients on IT related issues
  • Communicate regular written and in-person updates with the organization’s executives, decision-makers, department heads, and end users regarding pertinent infrastructure activities
  • General personal computer and software set up
  • Support, implement, and maintain policies, procedures, and associated maintenance plans for IT management
  • Perform basic server/network maintenance and troubleshooting, including maintaining our backup tape library
  • Troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required
  • Performs special projects and other duties as assigned


Qualifications


Education and Experience Qualifications:


  • At least three (3) years of experience in Desktop Support
  • High School Diploma or GED required
  • Bachelor’s degree in Computer Science and/or equivalent experience in related field preferred


Knowledge, Skills, and Abilities:


  • Hands-on experience in troubleshooting hardware
  • Strong interpersonal, written, and oral communication skills
  • Knowledge of computer hardware
  • Knowledge of Security fundamentals
  • Ability to make sound and logical judgments
  • Knowledge of current protocols and standards, including TCP/IP, FTP, Secure FTP, HTTP, HTTPS
  • Keen attention to detail
  • Knowledge of Windows Operating Systems
  • Highly self-motivated and directed
  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner
  • Ability to present ideas in a user-friendly language
  • Able to conduct research into issues and products as required
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Proven analytical and problem-solving abilities
  • Knowledge of Networking fundamentals


Base Compensation:


  • Base Compensation for this position: $19.00 - $24.00 per hour
  • Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons
  • This position is also eligible for discretionary performance bonuses in accordance with company policies