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Company | H&M |
Address | Washington, DC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-05-26 |
Posted at | 1 year ago |
Company Description
- Perform all store routines, including the opening and closing of the store, following all Company practices and procedures
- Identify opportunities to increase customer satisfaction and sales with the Department Manager and then execute changes accordingly
- Together with the store management team, ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
- Ensure that the truck is processed and follow up to ensure the execution according to guidelines
- Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
- Ensure the maintenance of the sales floor is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly with the store management team
- Actively prevent loss and ensure the store follows appropriate safety and security guidelines
- Assist the management team with the training and developing of Sales Advisors on the operational side of the business by following up on clear goals and providing timely feedback
- Ensure clear communication to Store team on business performance, company culture, training focuses through daily Behind the Seams Meetings and participating in leadership meetings
- Ensure that all employee issues are immediately brought to the attention of management team
- Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same
- May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
- Serve as a note taker for staff interviews when needed
- Work with timekeeping and scheduling system as part of opening/closing routines
- Assist the management team in the day-to-day supervision of staff by directing and overseeing workflow within the store
- Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
- May be asked to train other supervisors as well as complete projects on an as needed basis for their development
- Act as a management witness, on behalf of H&M, in employee discussions as needed
- Open availability including evenings and weekends
- 1-2+ years of transferrable experience welcome
- Ability to climb a ladder and use a step stool
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
- Basic computer skills such as browser navigation, software interaction, and data entry are needed
- You have the ability to lift in excess of 20 pounds
- Passionate for customer service and helping people find their style
- Inclusive, positive, creative, and willing to learn on the job!
- May be required to travel to support other stores and for training
- Did we mention our discount at H&M, &Other Stories, and COS?
- Endless growth & development opportunities
- Dress your personality. We encourage you to dress your personality all day, every day.
- A dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
- H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
- This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
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