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Department Manager Jobs
Company | H&M |
Address | Braintree, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-10-12 |
Posted at | 8 months ago |
Company Description
- Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours.
- Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook
- Actively prevent loss and ensure the department follows appropriate safety and security guidelines
- Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change
- Regularly analyze and follow up on Sales & Profit KPIs for the department with the Visual Merchandisers. Secure that actions are taken to maximize selling. Support the Visual Merchandisers with these actions by securing the hours and staff needed for a successful execution
- Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
- Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape
- Evaluate and manage the performance of the Department team members; give regular feedback, execute dialogues, development plans, and follow-ups and take actions to improve performance and develop the team
- Strengthen our Company Culture by promoting feedback in our daily work and coach your team to do the same
- Deliver clear communication to Store team on business performance, company culture, and training focuses through daily Behind The Seams meetings and participating in weekly Leadership Meetings
- Ability to maintain overall store responsibility in absence of a Store Manager
- Manage the recruitment, training, development, and succession planning team in line with H&M best practices
- Ensure that health & safety, legal, and security issues are being handled to H&M standards and local laws, securing the employee and customer safety at all times
- Carry out supervisory responsibilities in accordance with H&M policies and applicable laws including time-off requests, pay, conducting terminations & corrective actions, and making employment decisions
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Basic computer skills such as browser navigation, software interaction, and data entry are needed
- May be required to travel to support other stores and for training
- 1-2+ years of transferrable experience welcome
- Passionate for customer service and helping people find their style
- Open availability including evenings and weekends
- Ability to coach and counsel staff on management and progressive discipline techniques
- You have the ability to lift in excess of 20 pounds
- Ability to climb a ladder and use a step stool
- A multi-tasker who enjoys working in a fast-paced environment with an eye for detail
- Inclusive, positive, creative, and willing to learn on the job!
- Dynamic, team-driven work environment with a group of unique, diverse, and kind individuals.
- Did we mention our discount at H&M, &Other Stories, and COS?
- Dress your personality. We encourage you to dress your personality all day, every day.
- Endless growth & development opportunities
- This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
- H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
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