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Dental / Medical Receptionist - Oral Surgery

Company

St. Luke's University Health Network
Address , Bethlehem, 18018
Employment type FULL_TIME
Salary
Expires 2023-09-15
Posted at 9 months ago
Job Description
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Medical Receptionist for busy 12 surgeon Oral surgery practice with five locations. The Medical Receptionist is responsible for performing office and receptionist duties, recordkeeping functions, and administrative and follow-up functions to assist in the operation of a medical office. The Medical Receptionist will work with and receive supervision from the Operations Manager.
ESSENTIAL FUNCTIONS:
  • Attends departmental meetings.
  • Maintains high level of competence on Physician Billing computer system.
  • Actively participates in maintaining and/or improving quality improvement initiatives, including but not limited to the Physician Billing computer system and patient satisfaction survey.
  • Takes active role in facilitation of team approach to functions within the department:
  • Actively participates as a team member in resolution of problems as they are identified.
  • Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration.
Phones:
  • Within 3 rings.
  • Ensures patient satisfaction at the end of each call.
  • Identifying self and practice.
  • Answered in a courteous manner.
  • Responds to patient communications and routes complete and accurate messages to the appropriate individual.
  • Determining and prioritizing the nature of the incoming call.
Office schedules:
  • Ensures patient access to requested provider when available
  • Schedules patient appointments according to the guidelines of the practice.
  • Maintains patient and physician office schedules
Registration:
  • Greets patients in a polite, prompt, helpful manner
  • Registers patients according to the guidelines of the practice
  • Verifies patient demographics and insurance information at each visit.
  • Captures any barriers – i.e. language, vision, hearing etc.
  • Responsible for working with the care team to provide administrative assistance, as needed.
  • Processes requests for medical records according to practice, State and HIPAA guidelines.
  • Provides information, direction and other assistance to the patient as needed.
  • Establish and maintain accurate patient records and record filing system.
  • Open/close office as required.
  • Prepare miscellaneous reports as requested.
  • Advises clinical staff of any hearing or language barriers the patient seems to have.
  • Review charge slips submitted by physician and accurately enter charge information, assist physician with accurate coding information and process in a timely fashion to the Central Business Office.
  • Be familiar with policies of various insurance companies.
  • Scans and indexes labs, consults etc. Backlog not to exceed 72 hours.
  • Obtains and tracks patient referrals.
  • Maintains office supplies.
  • Receive, sort, and send mail as needed.
  • Exercises good judgment and communications, demonstrates an awareness of emergency situations.
  • Verifies and explains charges to the patient. Collects any amounts due at time of service. Provides patient education as it relates to insurance and balances owed.
  • Types, files, and distributes correspondence as directed.
  • Coordinate supplies and equipment needs with various departments and vendors.
  • Maintains a consistent patient flow, and advises patients of delays in schedule.
  • Monitors and maintains patient reception area; cleanliness and noise level.
PHYSICAL AND SENSORY REQUIREMENTS:
Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.
EDUCATION:
High School graduate or equivalent. Preference given to graduates of accredited medical assistant/administrative training programs.
TRAINING AND EXPERIENCE:
One year office experience in a similar setting or graduate of accredited medical assistant/administrative training program.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an
Equal Opportunity Employer.