Debt Management Officer Jobs

Job description

Debt Management Officer

Charter seeks an exceptionally qualified Collections Leader to manage & ensure optimal synchronization of collection requirements and operations. Candidate would be directing the work of employees by leading and overseeing their day-to-day activities, work schedules and by providing work-related guidance and training in accordance with the Company’s policies and procedures.

Compensation:

Pay Commensurate with experience

Responsibilities/Duties:

Specific duties and functions include, but are not limited to, the following:

• Assist Collectors with collection activities in difficult cases and recommend collection techniques.
• Liaison with Clients and develop a thorough understanding of their individual requirements/SLA’s.
• Manage business results by analyzing reports and productivity.
• Interfaces and collaborates with clients, collectors and supporting officers.
• Ensure compliance with CFPB rules and company policies and procedures.
• Investigate, resolve, and respond to escalated customer issues in addition to other general customer queries.
• Manage, coach, develop and train collectors to achieve expected departmental results and ensure adherence to company policies and procedures and provide feedback when needed.
• Recruit, hire, train and evaluate staff members within the collections department.
• Effectively manage a team maintaining unity among employees.
• Coordinates with leadership to determine required/desired strategy and plans.
• Coordinates activities of collectors which may include dialer strategy, client relationship, escalations, CRM etc
• Review accounts that have been referred by the client for legal actions against debtors if required.
• Determines work procedures, prepares work schedules, and expedites workflow.

Qualifications:

Required Experience & Education:

• Strong critical thinking, detail-orientation, and problem-solving skills.
• Bachelor’s degree
• Ability to research, analyze, and prioritize information.
• 5 years of Experience working with a collection agency.
• Ability to work effectively as part of a team and independently.
• Good knowledge of Microsoft Word and Excel is a requirement.
• Exposure to debt buying would be nice to have.
• Thorough knowledge/understanding of CFPB, FDCPA and other rules regarding collections.
• Minimum 10 years of experience related to the job description.
• Excellent organizational skills to address complex issues.
• Excellent written and verbal communication as well as presentation skills;
• Self-starter, able to prioritize, multi-task and to work independently and as a team player.
• Personal integrity, Flexibility, adaptability, and commitment.
• Should have a valid US work permit.

Applying: Please send your cv to [email protected]

Location: Fully Remote, Work from Home (anywhere in USA)