Datacenter Operations Manager Jobs

Technical delivery responsibility for both IT operational and projects. These activities include but are not limited to contractor team performance, planning and prioritization, status and reporting, risk management, issue resolution, budget, and resource allocation.

This role requires being onsite in Asheville, NC at least 3x times per week, plus travel to other US locations up to 25% per year. Remote work is allowable part time. The ideal candidate will have the schedule flexibility to modify their onsite support to fit the customers’ need.

Responsibilities:

• Demonstrate and implement Project Management best practices in an IT Enterprise environment that reduce risks and improve service delivery
• Develop strong relationships with customers, leadership, and staff to foster program maturity and ensure high satisfaction
• Accountable for technical and performance success, takes a proactive independent approach to mitigate issues, ensure performance goals are met, and meet contract and corporate objectives
• Manage and oversee project efforts that include hardware/software upgrades, infrastructure improvements/maintenance, Cloud Migration activities, and more
• Conduct continuous risk assessments and develop measures to reduce risk in program execution
• Oversee, implement and ensure configuration management planning including configuration identification, change control, configuration status accounting, configuration audits, and configuration documentation
• Ensure program and project performance targets such as SLA’s and other targets are met or exceeded; identify root cause and corrective action plans when deficient
• Work with government leadership to ensure proactive communications, timely statuses, resolve challenges for the technical team, set prioritization, and manage scope creep
• Manage and mentor personnel to include timesheets, career development, performance reviews, training, and other corporate processes
• Support activities to implement and mature ITSM/ITIL processes that improve services, resolution times, and Customer Experience
• Serve as the Primary Point of Contact to government leadership for the ongoing operations and maintenance of the data center, and ongoing projects
• Manage, mentor and lead a complex IT Enterprise with multiple work streams, components, locations, and customers
• Demonstrate technical management capabilities, budgeting, and resource allocation, including management of subcontractor personnel
• Ensure timely communications across the program that include daily oral and written statuses, agenda development, facilitating meetings, distributing meeting minutes, creating reports, briefing statues, tracking action items to completion
• Support business development and proposal activities, as requested.

Required Skills:

• Prior experience implementing ITSM/ITIL best practices that drive results in process improvements and operational maturity
• Demonstrated Project Management experience in an IT Enterprise environment that includes scheduling, performance, budgeting, reporting, risks, issue resolution, resource allocation, and briefing to teams and leadership
• Prior experience managing geographically dispersed teams; ability to handle all staffing matters from recruiting, requirements development, training, career development, and escalations
• Exceptional leadership and organizational skills
• Strong and effective written and verbal communications skills
• Must understand technical IT Infrastructure and Network components such as Hardware’s, Software’s, configurations, and processes
• 5+ years of experience managing team sizes of 25+ IT Professionals
• 7+ years of specific experience in a Data Center Operations Leadership role (On Prem and/or Cloud), working in a Federal Government environment
• Prior experience managing procurement budgets for hardware/software procurements
• Ability to create complex and professional looking data reports using MS Excel, Word, PowerPoint and Visio

Required Certification(s):

• An active PMI Project Management Professional (PMP®) or PMI Program Management Professional (PgMP®) Certification

Desired Certification(s):

• SAFe Agile training or certification
• ITIL v3 or higher
• Customer Experience training or certification
• CISSP certification

Required Education:

• Bachelor’s degree in Computer Science, Information Technology Management or Engineering, or other comparable degree