Data Entry Associate Jobs

Scope of Responsibilities Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary Responsible for all aspects related to entering of medication orders.

Job Duties

• Maintain and keep reasonable production as determined by supervisor
• Perform other duties as assigned
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Responsible for accurate data entry of incoming prescriptions
• Responsible for completing all mandatory and regulatory training programs
• May assist in orienting and training new employees

Attendance Requirements

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights and weekends as required.

Educational Requirements

• Preferred Pharmacy technician or related certification
• Minimum High School Diploma or GED

Experience

• Experience in a customer service related field

Special Conditions of Employment

• Criminal background check and/or drug test

Job Skill Requirements

• Excellent organization skills
• Broad knowledge of medications, physician orders, and pharmacy systems
• Strong communication skills
• Successful completion of a pre-employment and/or random drug screening test
• Outstanding customer service skills
• Excellent computer and keyboarding skills
• Ability to multitask and prioritize

Required Training

• MethGuard CE Mastery Exam
• HIPAA Security CE Mastery Exam
• MethGuard Course
• HIPAA Security Course
• Fraud, Waste, and Abuse Course
• HIPAA Privacy Course
• Fraud, Waste, and Abuse CE Mastery Exam
• HIPAA Privacy CE Mastery Exam

Behavioral Traits Required

• Flexibility Must be willing to work variable work schedules, nights and weekends, assist others as requested and available, and be willing to perform all assigned work
• Involvement Must enjoy the demands of the job and work with interest and enthusiasm
• Cooperation Must work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
• Customer Service Must provide superior customer service (for Health Direct customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
• Leadership Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams
• Initiative Must work within supervision guidelines and assume additional responsibilities
• Safety Must take care of equipment and employ good safety habits
• Adaptability Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences