Data Center Technician – Level 1

Data Center Technician – Level 1

A Data Center Technician will be the technical liaison between the technology teams and the Data Center Environment. You are able to troubleshoot and solve all but the most complex infrastructure issues.

As a skilled troubleshooter on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups.

You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.

Responsibilities:

• Responsible for planning and executing small projects with direction from leadership
• Respond to all requests from 24x7 business operations centers
• Find creative ways to optimize capital and operating costs
• Expected to improve current processes, and introduce automation with aim towards simplification and efficiency increases
• Develop and maintain relationships with business partners and third-party vendors with a focus on quality and SLA compliance
• Perform data and power cable management, testing, and installation
• Perform hardware troubleshooting and maintenance for GoDaddy infrastructure, with focus on mission critical systems (storage, network, servers)
• Ability to troubleshoot and resolve complex issues
• Formulate, affect, interpret, and implement policies and procedures

Requirements:

• Walk/move about the data center facility for up to 85% of shift time.
• Programming / scripting (Java, Perl, Ruby, Python, and/or PHP) ·
• • Some experience with Python, Bash, Powershell or Java
• • File Systems
• • Directory Structure

• Basic experience with the following IT hardware concepts:

  • RAID

  • • SAN/NAS
  • • x86 Architecture
  • • SAS/SATA
  • • System Administration:
  • • Boot Process
  • • Boot Loader
  • • File Systems
  • • Network device and protocol configuration
  • • Directory Structure
  • • Performance Troubleshooting
  • • Base Operating System Install
  • • Some experience with Python, Bash, Powershell or Java
  • • Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, LDAP
• Network device and protocol configuration
• • SAS/SATA
• Ability to kneel, crawl, reach above shoulder height and lift 50lbs repeatedly throughout shift on a daily basis.
• Base Operating System Install
• Performance Troubleshooting
• X86 Architecture
• • Boot Loader
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, LDAP

• Must have demonstrated basic expertise in two or more of these areas:

  • Systems administration (Linux and/or Windows Servers) ·

  • Networking (DNS, DHCP) ·

  • Programming / scripting (Java, Perl, Ruby, Python, and/or PHP) ·

• Must have excellent verbal and written communication skills
• System Administration:
• • Boot Process
• Some experience with Python, Bash, Powershell or Java
• File Systems
• • Base Operating System Install
• • Performance Troubleshooting
• Systems administration (Linux and/or Windows Servers) ·
• • Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, LDAP
• Must pass a skill-assessment and performance review after 90 days
• Experience supporting large Enterprise customers in an operations environment
• Work a flexible shift and participate in an on-call rotation
• Directory Structure
• • SAN/NAS
• SAN/NAS
• Networking (DNS, DHCP) ·
• Boot Process
• RAID
• Boot Loader
• • System Administration:
• SAS/SATA
• • Network device and protocol configuration
• • x86 Architecture
• Travel between Data Center sites

Preferred skills:

• Basic programing knowledge
• Basic knowledge for automation programming
• Basic command line troubleshooting knowledge
• Basic Windows OS knowledge
• Basic Linux OS knowledge

Tools we work with: (for Product SDE / SDET or CIO or CTO roles)

• Jira
• CMDB
• Confluence
• Office Suite
• ServiceNow

GoDaddy is a proud equal opportunity employer.