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Customer Support Specialist (Virtual)
Company | University of Phoenix |
Address | , Phoenix, 85004 |
Employment type | FULL_TIME |
Salary | $26,600 a year |
Expires | 2023-09-21 |
Posted at | 8 months ago |
General Information
Location:
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Virtual Eligible:
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Description and Requirements
About Us
About the Position
A Customer Support Specialist provides high levels of customer support for both current and former students, as well as internal and external customers, through various communication channels. Primarily responds to customer support requests related to University technologies and directory assistance.
IMPORTANT: You must reside in one of the following states: AZ, CO, ID, MT, NM, NV, OR, UT, WA, WY
What You’ll Do
1. Responds to high volume of customer requests via telephone, email, chat and community boards. Provides assistance to address the issue or route to other departments as appropriate.
2. Creates and maintains accurate documentation of interaction activities for trending and reporting purposes.
3. Demonstrates an ability to use good judgement and maintain performance at established company standards.
4. Proactively manages time and adheres to an established schedule of work activities.
5. Collaborates with other departments to service customers’ specific needs and requests.
6. Ability to work flexible schedules as required to meet business need, including availability to work throughout the operating hours of the department – including evenings, weekends, and holidays and occasional overtime.
7. Performs other duties as assigned or apparent.
NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.
Supervisory Responsibilities
None
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:
- High School diploma or equivalent education required
- One (1) year of technical customer service experience required
PREFERRED EDUCATION/EXPERIENCE and ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent communication skills, with the ability to actively listen and knowledgably respond to customer questions
- Ability to utilize problem solving skills to instruct customers with varying skill levels regarding technical inquiries.
- Ability to handle a high volume of inbound customer support requests through multiple channels including phone and chat.
- Excellent organizational and time management skills
- Ability to provide timely, accurate information on a variety of academically-oriented subjects
- Ability to maintain a professional and helpful attitude with all customers.
#LI-SM1
As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.
The annual pay range for this position is $26,600 (minimum), $37,100 (midpoint), and $47,600 (maximum).*
The hourly pay rate range is $12.79 (minimum), $17.84 (midpoint), and $22.88 (maximum). The annualized amount, not including eligible overtime pay, is $26,600 (minimum), $37,100 (midpoint), and $47,600 (maximum).*
- Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget.
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- Substantial tuition discount for you and eligible dependents; and,
- Competitive 401(k) employer match;
- A generous time off package, including paid vacation, sick time and company holidays.*
- Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;
- For more details around paid time off benefits, please click here.
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CA Hourly Rate/Range
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