Customer Support Representative/Bilingual French - Remote

Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you stream television and movies and enjoy animated films and tv shows? Are you comfortable writing and speaking to people in both English and French?

Join Us.

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals (with bilingual French/English skills) to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with guests while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

In this position, you will use a variety of tools, resources and applications to:

• Access customer records and verify account information
• Identify potential needs and recommend solutions, and follow up with customers as needed
• Provide support for general billing inquiries
• Troubleshoot and resolve issues; determining causes when applicable, escalate when necessary

We offer:

• Competitive base rate of $15/hour
• PTO
• Promote-from-within advancement opportunities
• Paid top-notch training
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• Great work environment

• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)
• Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart tvs, etc.
• Technical support experience
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Strong problem-diagnosis and problem-solving skills
• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
• Proficiency in both verbal and written French and English skills

We will supply equipment, but to work from home, you must have:

• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• Excellent Internet connectivity:
  • Internet access speeds of at least 5 Mbps upload and 30 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.
• Internet access speeds of at least 5 Mbps upload and 30 Mbps download – the faster the better!

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

About Us

At Sutherland, recently named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.