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Company | Parallel Employment Group |
Address | Racine, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Parallel Education is looking for a highly motivated and organized individual to join our team as an Customer Support Associate. The ideal candidate will have excellent communication and LOVE to talk with people; possess STELLAR customer service skills and have an ability to handle difficult conversations with ease. If you're a people person, we want you!
- Hours range from 5am to 6pm
- Weekdays only - no nights or weekends!
- Comprehensive PTO & Benefit Package (medical, dental, vision)
- $17.00 - $20.00 based on experience!
- Social: You have to like talking to clients and employees via the phone, text and email!
- Leadership Skills: You must be able to have difficult conversations regarding attendance and coaching, remaining positive and understanding, while firm.
- High Attention to Detail: Fast paced ability to multitask a must.
- Computer Friendly: ability to use multiple programs at once, document thoroughly, and efficiently.
- Computer friendly and easily adapt to new programs.
- Two-year college degree.
- Experience handling difficult callers - while maintaining the highest degree of respect, empathy, and kindness.
- 1 year of employee management or supervision skills.
- All candidates must be eligible for full time employment without sponsorship.
- Have demonstrated exceptional telephone etiquette and enjoy speaking on the phone.
- Must have excellent communication skills, both verbal and written.
- Meticulous attention to detail, able to multi-task and handle stress in a fast-paced environment.
- You have to like people - and have to be able to confidently pick up the phone and enjoy that conversation.
- Ability to execute excellent Microsoft Office products with a heavy focus on Outlook and Excel.
- Ability to sit for extended periods and regularly access files on the computer. Some walking, bending, stooping, and lifting of light materials - some lifting of file boxes up to 50 lbs.
- Exceptional conflict resolution skills - you must be able to have a difficult conversation with empathy, but communicate.
- Ability to handle escalations and difficult customer service situations is a must.
- Excellent customer service skills - our employees and our clients are our customers!
- Coordinates with our clients regarding their specific school needs for assignments and ensures that the information is up to date for dispatching an educator into that assignment.
- Coordinates with our educators by placing calls, texts, and emails for assignment dispatching.
- Performs quality assurance calls with clients and follows up with the schools to ensure that the client schools are satisfied with the placements.
- Performs quality assurance calls with educators to discuss placements, making sure that coaching and encouragement is given regularly.
- Evaluate concerns and troubleshoot for coaching opportunities with employees.
- Works to exceed client expectations to ensure all of the school’s needs were met satisfactorily.
- Collects timecards from employees, reviewing them for accuracy and submit them to the payroll department.
- Performs audits of our substitute educators’ files and proactively connects with our employees to obtain updates as needed.
- Address employee concerns including but not limited to payrates, assignments, expectations, policies, procedures, and disciplinary actions.
- Respond to all client and employee inquiries with a sense of urgency.
- Maintain all pertinent employee data in established HR systems and files.
- Ability to work in a very high call volume type of call center atmosphere.
- Training & Development
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Health Care Plan (Medical, Dental & Vision)
- Family Leave (Maternity, Paternity)
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