Customer Service Support Specialist

Maxxon Corporation

Customer Service SupportSpecialist

BENEATH IT ALL, MAXXON DELIVERS.

Maxxon Corporation is recognized as the pioneer and leader in multifamily and commercial floor technologies. Since 1972, Maxxon Corporation has provided superior underlayment products for solving virtually any floor problem. Maxxon not only started the industry but continues to lead it by applying years of experience and knowledge in flooring underlayments and acoustical sound technology to design and problem solve with architects and general contractors.

Our Opportunity

Maxxon Customer Service Specialists are the frontline in customer engagement. Often they are the first to know about large opportunities, technical issues, or major changes for our customers. As a Customer Service Specialist, you will provide frontline sales support to customers and sales representatives through order entry and assisting with questions on products, prices, lead times and other operational services.

Essential Functions

• Communication:Work closely with Customer Service Manager and other customer service specialists to communicate effectively about customer order processing. Collaborate with team on Standard Procedures creation and ongoing process refinement.
• Data Management:Issue quotations and freight quotes, enter orders and manage communication of orders with customers, freight brokers and supply partners. Manage daily shipping confirmations, track orders, and communicate information to customers and sales managers.
• Relationships:Cultivate relationships with key stakeholders. This includes assisting Maxxon’s customers through efficient order processing and responsiveness to questions and issues. Also develop relationships with key vendor customer service personnel and freight partners to ensure effective communication about stock position, lead times, logistics, etc.
• Data Analysis:Review products for coding, pricing, and reporting accuracy. Monitor inventory position and communicate to Customer Service Manager on stock levels or large order forecasts. Monitor freight trends to recommend new shipping options to customers and warehouses.

Qualifications

• Construction Industry Experience a plus
• Ability to multi-task, prioritize, and manage time effectively
• Minimum 2-3 years in a customer support role
• Customer focus and adaptability to different personality and customer types
• Accounting Background a plus
• Self-motivated with the ability, and initiative, to actively learn and adapt in a growing organization
• Associate’s or Bachelor’s Degree preferred
• M.S. Office proficiency
• Past experience with CRM systems and entering orders
• Excellent communication listening, written and oral communication skills

What’s In It For Me

• We promote and support balance, family, wellness and giving back to our community
• Total compensation package with market competitive salary, benefitsand growth opportunities
• Our team is extremely talented, passionate andsupportive
• We support continued professional development

Share with us your talent and drive and we will provide a creative and supportive environment, where your valuable contributions are rewarded and celebrated withprofessional growth, job satisfaction, and an attractive total compensation program.

Sounds Like You

Interested in learning more? Let’s connect to continue the conversation and learn more about you!

Powered by JazzHR

LPPGx74Now