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Customer Service Specialist Jobs
Company | QC Supply |
Address | Willmar, MN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Farming |
Expires | 2023-09-21 |
Posted at | 8 months ago |
Who are we, really?
- Assist warehouse team as needed with unloading trucks and checking in items.
- Oversee the Warehouse team and assure that all materials leaving or entering our warehouse are properly accounted for.
- Maintain the inventory levels at this location to assure that we have adequate quantities on hand of all stock.
- Perform weekly Inventory reports, Includes: updating inventory quantities in the system and keep all inventory organized and accounted for.
- Demonstrate a willingness to perform any daily task as assigned.
- Work directly with walk in and phone in customers. High emphasis on both sales and customer service relationships with customers.
- Work with Sales and Project Management Teams to assuring that all materials/inventory for jobs are readily available and assist when needed with inventory transaction sheets, pull list and all returns.
- Receive all P.O.'s and assure that they are accurately charged to the appropriate job or to inventory whichever the case may be.
- Work closely with our vendors to assure that we are receiving the best possible pricing.
- Assist Warehouse Team when possible with counting and processing of all returns and verify that the "stock" items are credited back to inventory from the job.
- Keep parts counter and showroom neat and clean at all times.
- Always be Customer focused. Understand that our parts department is not just here to sell parts but we are also engaged in building long term customer relationships.
- Manage all on-site inventories and communicate with the other store locations regarding Inventory needs.
- Process all parts sales orders weather at counter or via phone and invoice them to the correct customer. Prepare all cash and checks for deposit and maintain an accurate cash drawer.
- Organizational Support - Follows policies and procedures.
- Adaptability - Adapts to changes in the work environment
- Business Acumen - Understands business implications of decisions.
- Customer Service - Responds promptly to customer needs.
- Ethics - Treats people with respect; Upholds organizational values.
- Teamwork - Balances team and individual responsibilities.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Seeks advice and guidance on non-routine or problem areas from others
- Oral Communication - Speaks clearly and persuasively in positive or negative situations.
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