Customer Service Specialist Jobs

Elite Flooring

Customer Service Representative

Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida.  The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.

: Customer Service Representative

Reports To: Director of Customer Service

Assignment Focus: We are looking for a highly skilled Customer Service Representative to join our team. This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes. The ideal candidate is a quick learner who has a customer-first business mentality.

Primary Responsibilities:

• Receiving and processing incoming orders
• Fields customer questions and complaints
• Preparing quotes for service
• Update customers on scheduling delays
• Order office supplies
• Prepare daily reports for installation team

Desired Skills and Experience:

• Ability to multitask in a fast paced environment
• Excellent written and verbal communication skills
• Thrives in a team environment
• Proactive customer service approach
• Detail and process oriented
• Strong sense of urgency

Salary & Benefits:

• Great corporate culture and working environment
• Medical paid by employer at 75%
• First year 12 days paid time off, after second year 18 days paid time off
• Salary will be commensurate with experience
• 401k with company contribution of $0.50 on the dollar up to 6% for matching

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