Customer Service Specialist Jobs

Punch Studio is a leading Home, Gift & Stationery product supplier for thousands of specialty retailers worldwide. We create high-quality, beautifully designed, and giftable products that bring delight to people's everyday lives and homes. We are a privately held company headquartered in Culver City, CA looking for passionate leaders to join our growing, vibrant team!
About The Position
We are looking to add to our Customer Service team! As a Customer Service Specialist, you will be responsible for all aspects of customer service ranging from being the primary customer interface to working directly with all internal departments. The right candidate will be able to efficiently execute the daily duties and liaise with the sales, purchasing, accounting, and warehouse teams. If you are skilled at following up and proactively resolving inquiries, handling change, resolving complaints, and thinking outside the box, then you will excel on our Customer Service Team. If you are a seasoned Customer Service Professional with more than 3 years in a similar role, we look forward to receiving your application.
Essential Job Function

• Liaise with other departments regarding details of orders, delivery, and invoicing.
• Independently manage all aspects of eight or more assigned accounts
• Assists customers by providing product and service information.
• Double-check orders that have been entered for accuracy, backorder conditions, price discrepancies, and other key data elements.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Deliver timely, accurate, and professional support to our customers via email and phone.
• Other related duties as required.
• Leads the resolution process including handling complaints and customer claims and resolving any product or service problems.
• Sending order acknowledgments to customers. Logging orders that are delayed and need resolution.
• Maintains customer orders by processing customer adjustments and resolving discrepancies.
• Entering orders and electronically linking hard copy POs to sales orders. Accuracy is imperative. Typing 30 wpm and 10-key speed is important.
• Personably engage customers to understand their questions and deliver total satisfaction.
• Research and review issues and communicate effective solutions in a timely manner.
• Ensure proper documentation of written and verbal communication.
• Maintain and track customer orders.
• Identify areas of improvement in the customer experience and business practices, proactively propose solutions, and execute with limited management supervision.

Requirements

• Bachelor's Degree preferred.
• Proficient in MS Office programs (Excel, Word, PowerPoint, etc.)
• Strong high-volume outbound-inbound call experience
• 3-5 years of experience in a customer-focused role.
• Working knowledge of inventory and shipping departments preferred.

Qualifications

• Strong organizational skills and attention to detail.
• Ability to effectively communicate both orally and in writing.
• Ability to work and respond quickly under pressure.
• Ability to establish and maintain effective relationships with employees and management.
• Ability to think critically and solve problems quickly and efficiently.

COMPENSATION $25.00 - $28.99
Benefits

• Competitive compensation
• Retirement and profit sharing
• Benefits plan including medical, dental and vision
• Paid vacation, holidays and sick time