Customer Service Specialist Jobs

At Aurora Enterprise, we’re determined to challenge the status quo and push forward to be better in the future than we are right now. As a member of our team, we embrace a culture of growth, and diversity, and possess an entrepreneurial spirit to take our careers to the next level. Our Customer Service Specialist team is encouraged to innovate, be creative, take risks, and LEARN. Working with us, you can find endless opportunities for advancement and are encouraged to expose yourself to situations that are challenging, yet rewarding.

We are in need of an Customer Service Specialist who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and maintaining relationships with our customers and creating the brand visibility we need to bolster our sales pipeline at an exponential rate. As an Customer Service Specialist, you must possess a can-do attitude, an unwavering commitment to an unbelievable customer experience, and an entrepreneurial spirit to continue moving forward in strides. If this is you, APPLY TODAY!

Core Daily Functions of Our Customer Service Specialist:

• Become an expert on our clients’ products, services, sales processes, and new technology
• Deliver exceptional customer service with each and every interaction, internal and external
• Report sales activity with our Quality Assurance Department to target any issues to help drive business growth and improvements
• Meet all sales targets and KPIs, and conduct work in accordance with the standards of our Quality Assurance Department
• Present products and services directly to our customers and complete the sales process with qualifying individuals
• Track, analyze, and manage your sales projections on a daily and weekly basis

Qualities We Look For in Our Customer Service Specialist:

• Understand how to build relationships and relate to a diverse group of people
• Bachelor’s Degree in Communications, Marketing, Sales, and/or related study is strongly preferred
• Excitement working in an extremely team-oriented and collaborative environment
• Strong communication skills, both written and verbal
• Experience in a customer-facing, high octane environment is required
• Can multi-task and work on multiple projects at the same time

THIS POSITION REQUIRES DAILY TRAVEL TO OUR OFFICE IN PASADENA.

LOCAL CANDIDATES ONLY (OR RELOCATING WITHIN 2 WEEKS OF AN OFFER)

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