Customer Service Reps - 7Pm - 7Am Shift

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Customer Service Rep - 7PM - 7AM Shift.

We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

This position has a Hybrid Schedule – it allows work from home in the short term, after successful completion of on-site training in Plymouth Meeting (Philadelphia area)

Your responsibility will be to provide the highest quality customer service experience to both our external & internal customers by responding to alarm signals in a timely and efficient manner. The successful candidate will assess the needs of our customers in an effort to not only meet but exceed their expectations.

What You'll Do:

• Request response from public safety agencies including dispatch proper authorities (Police/Fire/EMS) per established procedures
• Respond to inbound calls from customers as well assist customers by updating account information
• Document actions in operating software
• Complete shift duties as assigned by Central Station Supervisor/Assistant Supervisor
• Handle customer accounts as a Central Station operator to include - Receive, process and handle alarms signals accurately and in a timely fashion
• Place outbound calls to customers or responsible parties on account contact list and provide accurate information so they can make an informed decision regarding their alarm
• Able to work from home (Vector-provided equipment) without distraction

What You'll Need:

• Excellent Customer Service via phone
• High school diploma or equivalent
• Professional demeanor in all communications
• At least one-year Customer Service or Call Center experience with good phone, keyboard, and computer skills
• Ability to work in a fast-paced environment

What You'll Get:

In addition to competitive pay, mid-$40's annually, we offer a comprehensive "Total Rewards" package including:

• FREE parking
• Medical, dental, and visual coverage dental coverage is FREE for single coverage
• PAID training - 6- to 8-weeks Classroom Training M - F, training hours 9AM to 5PM
• Paid 7 Company Holidays, plus 2 Floating holidays of your choice (if you have to work a company-observed holiday, your hourly pay rate is higher)
• 401k retirement savings plan after just 60 days
• Sign-on bonus - $500 after 90 days , and another $500 after 150 days
• Employee Assistance Program (EAP)
• Company paid short- and long-term disability
• Voluntary benefit products
• Company paid life and AD&D insurance
• Paid Time Off
• Tuition reimbursement
• HSA/FSA programs
• Paid lunch/break times

Shift Information – Our overnight shifts run on a two-week rotation and are 12 hours. One week you will work 3 days with at least 2 business days off from 7PM – 7AM. The next week you will work 4 days, with at least 2 business days off from 7PM – 7AM. This allows our team members built-in overtime of 8 hours on week 2. You have days off during the week to attend to personal matters without having to use your paid time off, and a 3-day weekend off every other week. Don’t let 12-hour shifts discourage you from applying. Our team members appreciate the benefit of scheduling appointments without using their vacation/personal time!

About Us:

We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

Our Values:

• Make a difference every day
• Do the right thing
• Get it done
• Think big
• Win as a team

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

This location is NOT accessible by public transportation

#VEC100

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)