Customer Service Representative - Sarasota, Fl

Job ID: 481625

Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of hardscapes in North America and Europe and the innovator behind many of the industry's well-known brands: Belgard hardscapes, Echelon masonry, Sakrete bagged dry mixes, and MoistureShield composite decking. With over 260 operating locations and approximately 8,500 employees, Oldcastle APG operates across 7 countries in the U.S., Canada, and Europe.

Now offering up to $1,000 retention bonus.

Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Essential Duties And Responsibilities

• Coordinate delivery schedules with dispatch
• Assisting walk-in counter customers
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
• Retrieve needed information for credit department
• Prepare quotes and coordinates mailings of literature and samples
• Printing and distributing e-mailed customer purchase orders
• Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Answering incoming calls and managing voice mails
• Taking sales orders from sales representatives and customers by phone, radio, email and text message
• Keep merchandise and sales brochures stocked on shelves
• Receiving cash payments and running credit card approvals and check approvals
• Issue credits or debits accurately when applicable

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Requirements / Education / Experience

• Ability to multi-task
• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Good organizational and problem solving skills
• Experience within the Paver or Masonry business a plus, but not mandatory
• Proficient in Microsoft Office Suite
• Experience with multi-line phone system
• Good with basic math
• Strong phone and verbal communication skills along with active listening
• Attention to detail

Physical Environment

• Ability to sit for extended periods of time
• Extensive phone and radio use
• Able to provide assistance to others in moving heavier or bulkier objects
• Slight lifting of ship tickets and overnight packages
• Bending and some lifting
• Extensive writing
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
• Tasks can be very repetitive

What CRH Offers You

• Comprehensive medical, dental and disability benefits programs
• Highly competitive base pay
• Health and wellness programs
• Group retirement savings program
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.