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- Remote Healthcare Customer Service Representative
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Customer Service Representative - Remote
Company | Pearl Interactive Network Inc. |
Address | Elkhart County, IN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Telecommunications |
Expires | 2023-06-01 |
Posted at | 1 year ago |
Pearl Interactive Network is seeking to hire Customer Service Representatives – Remote.
- Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
- Rate: $16.20 per hour + $4.41 towards Health and Wellness
- Paid time off, Paid holidays
- 401K eligibility
- Medical, Dental, Vision, and Life Insurance
- Private and secure workspace within your home. Away from noise and distractions.
- Broadband internet connection with a minimum upload/download speed of 20mbps/5mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
- Computer and audio headset provided. Must be able to pick up equipment on location.
- Ethernet cable access. Wi-Fi-only connectivity is prohibited.
- Provide baseline benefits awareness and information available through the Ticket Program.
- Provide referrals to organizations responsible for subsidized housing, Supplemental Nutrition Assistance Program (SNAP), food banks, energy assistance, Medicaid, and other benefits resources.
- Respond to general inquiries relating to the Ticket Program and other resources and incentives for beneficiaries who are considering work.
- Take appropriate and immediate action on questions from beneficiaries about Ticket status and Ticket assignments, including beneficiaries who are directed to the HelpLine through an IVR call.
- Record case notes for all beneficiaries, including information on the county of residence, Ticket assignment status, notes related to contacting the beneficiary, and any specific concerns or support needs with which the beneficiary requested assistance.
- Differentiate between calls related to the Ticket Program, employment, and rehabilitation, and calls requiring referrals to other support organizations (such as State VR agencies, WIPA projects, and PABSS organizations).
- Take appropriate and immediate action to allow beneficiaries to opt out of further Ticket communication.
- During downtime between calls, provide additional program support by processing payments or assisting on other special projects.
- Provide as needed, referral of eligible and appropriate beneficiaries to a WIPA using the National WIPA Database, or process to be provided by the client.
- Respond to questions and provide general information about the Ticket Program.
- Respond to other call types as directed.
- Document a referral of a beneficiary to a WIPA by completing all required fields in the I&R sections of the program’s electronic system or process working collaboratively and cooperatively with the NTDC on all aspects of the referral process.
- High school diploma, GED, or equivalent education required.
- General knowledge of government programs.
- Receive inquiries from the hearing, speech, and visibly impaired, as well as other physically impaired callers.
- Customer service experience and ability to handle inquiries and requests in a courteous and professional manner, including calls, received in crisis situations, and/or from abusive callers
- A minimum of six (6) month’s previous customer service experience is required.
- Familiarity with CRC or CRM contractor computer systems
- Must be able to type a minimum of 20 WPM, 30 WPM preferred
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