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- Perform customer verifications to validate information presented.
- Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
- Comply with federal and state regulations and Company policies and procedures.
- Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
- Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
- Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
- Complete compliance trainings and quarterly I Agree timely.
- Other duties as assigned.
- Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
- Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
- Strong customer service, active listening, and verbal and written communication skills
- Proficient in Microsoft Office programs
- High school diploma, GED, or equivalent experience
- Ability to multitask, prioritize, and work in an autonomous environment
- 1+ year(s) of experience with sales, customer service, and/or cash handling preferred
- Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
- Call center/retail/office environment
- Extended viewing of computer screens and typing
- Long periods of standing
- Extended phone usage
- Extensive cash handling
- Must be able to lift up to 50lbs, with or without reasonable accommodations
- Must be able to travel to all stores within the assigned district with personal vehicle
- Must work assigned shifts as scheduled
- May be asked to travel to neighboring districts
- May require overnight travel
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