Customer Service Representative Jobs

Customer Service Representative The Customer Service Representative performs in a customer service and general administrative capacity for all departments in the operation. This role is key to the continued operational success which will provide overall support to the Terminal Manager, Customer Account Manager and Fleet Managers within the Baltimore, MD operation. Duties and Responsibilities include but are not limited to:

• Exceptional customer service skills with the ability to build professional relationships via telephone and electronic communication methods.
• Transportation platform (TMW, McCloud) experience would be a plus
• PTO (sick & vacation) and 401K #cs
• Utilizing Microsoft Office (word, outlook and excel on a daily basis) Outstanding benefits, including:
• Provide Customer Service support to include order entry, data entry in setting customer delivery appointments via various customer web portal accounts.
• Keep inventory and order office supplies when needed. Skills & Requirements:
• Ability to work independently and professionally in a team-based environment
• Strong communication (both verbal and written), problem solving, & decision making skills.
• Assist Account and Fleet managers with broker load daily requested updates.
• Extremely organized and detail oriented
• Full benefits - Medical, Vision and Dental
• Life, Short and Long Term Disability
• Previous transportation and or logistics experience preferred
• Perform all general clerical duties such as scanning, copying, filing, for the York operations as needed.
• Scan and process driver paper work (manifest, bill of ladings and associated receipts) to be batched and processed daily to Payroll and Billing at corporate headquarters.
• Ability to multitask and organize information to accurately update team on current account status and information.
• Tracking of loads, assist fleet managers as to outstanding loads that would possibly cause detentions and assessorial charges, provide updates in TMW.