Customer Service Representative Jobs

Join one of the largest privately held custom-printed apparel producers in the Southwest!

We are seeking a outgoing, friendly, self starter to join our Customer Service team!

What to know about working here:

At Gandy Ink we are a tight-knit crew dedicated to becoming the best in the world at our craft while creating fans inside and outside of the company. We live and die, hire and fire by our core values of excellence, teamwork, innovation, and enthusiasm. We develop relationships between staff, vendors, and customers based on trust and respect, while fostering a culture of continuous improvement within each department. We are pursuing growth as a company and are looking for a world-class team member who will walk with us through that journey.

About Gandy Ink

Gandy Ink was founded in San Angelo, Texas by Phil Gandy and his father, John Gandy. Phil’s philosophy was to build Gandy Ink by putting our customers first. How? Gandy’s not-so-secret ingredient- the can-do attitude of our people. Working together, our service teams, skilled designers and production staff help us ensure the quickest delivery times in the industry. Our service formula and great products mean we get a lot of repeat business from schools, companies, outfitters, social groups, and organizations of all types. Gandy Ink provides a wide range of embellishment applications from screen printing, direct to garment printing, heat applied materials and embroidery using top of the line equipment. We warehouse and embellish our garments right here in San Angelo.

Benefits

• Growth opportunities
• Generous Vacation and PTO plan
• 401K with up to 4% Match
• Annual employee recognition and rewards
• Medical, Dental, Vision, Life, Short and Long Term Disability

• Stays up to date with production changes and follows all department SOPs.
• Handles inquiries for job status, estimates, new orders, changes and complaints.
• Maintains cleanliness of work area and equipment.
• Maintains and completes assigned daily focus tasks.
• Provides customer with shipment confirmation.
• Coordinates the preparation of all written quotes and proposals.
• Other duties as assigned.
• Keeps salesperson informed of job status and issues after connecting with their customers.
• Carries out conduct and leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.
• Interacts with customers by phone, online chat, or email regarding order details and requirements, collects production specifications for processing.
• Accurately inputs pre-production data, order specification information, parameter details, and schedules dates for production and shipment.

• Excellent verbal and written communication skills
• Must be reliable, responsible, and take direction well.
• Ability to work well in a team and think independently.
• High attention to detail
• Strong skills in work planning and scheduling
• Ability to learn and navigate multiple computer software systems