Customer Service Representative Jobs

Sykes and Sitel are now Foundever

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! Become a Financial Customer Service Representative by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:

• Navigate through multiple digital systems
• Strive to meet and exceed metrics while providing excellent customer service
• Problem-solve and connect with customers by phone via inbound calls; no sales
• Drive customer satisfaction through voice, chat and/or email communications
• Read client legal disclosures verbatim

Location Requirements: Must reside within driving distance of our Montgomery, AL location. You will be working onsite at 201 Technacenter Dr. Montgomery, AL

Work with us and you'll enjoy

Pay: Starting at $17.00/hr

• Employee discounts
• Dental
• Everbetter wellness program
• Employee Assistance Program (EAP)
• Referral bonuses
• 100% Paid Professional Training at $15 per hour
• Health Benefits
• Internal Mobility (84% of our managers are promoted within)
• 401K retirement plan with company match
• Medical
• Vision

You are perfect for this role if you have

• An ability to work evening and weekend shifts
• Excellent listening, verbal and written communication skills
• A high school diploma or GED equivalent
• You work well with a team or independently
• Basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
• An ability to connect with customers, and offer helpful solutions, with empathy

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance
• Referral program
• Health insurance
• Work from home
• 401(k)

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: One location