Customer Service Representative Jobs

PEAK6 InsurTech knows that technology rules just about everything, which is why we wanted to bring insurance to the 21st century. We threw the rule book out the window and are forging our own path in the industry, and we want you to join us.

Joining PEAK6 InsurTech won’t lead you to just a job, it will lead you to a true career path. We value our employees, understand their career aspirations, and support them in their goals by making sure they have opportunities to develop and advance in a multitude of ways. At its heart, PEAK6 InsurTech, along with our subsidiaries We Insure and Team Focus Insurance Group, is focused on epic innovation and trail-blazing technology to serve our customers and partners better. Learn more about joining and growing in our future-focused environment – and being epic with us!

We are looking for an experienced Customer Service Representative to join our team. This role will provide frontline service and support to Agents for our client, a Florida-based insurance company specializing in personal residential property coverage. The Customer Service Representative is responsible for working with Agents to address questions about their insureds (customer's) insurance policy. The primary responsibility of this position is handling calls and chat inquires to resolution ensuring necessary actions occur as promised to the Agent once the call is completed. Additional job responsibilities include:

• Reviewing, organizing and forwarding information to other areas for handling or consideration.
• Communicating effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
• Utilizing the policy management system to issue endorsements, answer questions, document conversations and files.
• Processing corrections and/or adjusts records as necessary and within company policy and procedure guidelines.

We are looking for highly-motivated professionals who enjoy working with and helping others, to join our team. Other candidate qualifications and skills include:

• Strong customer service, problem solving and resolution skills.
• Strong attention to detail to ensure accuracy of information.
• Insurance experience, including homeowners/personal property lines highly preferred.
• An active 4-40 license a plus.
• Exceptional communication skills, both verbal and written.
• 1-2 years of Customer Service experience in a high-volume agency or service center environment.
• Proven ability to multi-task and think on your feet in a fast-paced environment.
• Proficiency in Microsoft Office Suite with proficient data entry skills and the ability to understand and correctly utilize multiple computer systems.
• Demonstrated ability to confidently interact with and influence customers.

Why join the PEAK6 InsurTech Team?

The PEAK6 InsurTech Difference:

• Lucrative Referral Program
• Competitive Salaries
• Flexibility: Remote and Hybrid Opportunities Available
• Matching Charitable Gift Program
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Employee Support Programs, Including Mental Health
• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Tuition Reimbursement
• Commuter Benefits
• Short and Long-Term Disability
• 401K Match

Founded by PEAK6 Investments in 2021, PEAK6 InsurTech began with the vision to challenge the status quo of the insurance industry and to revolutionize it. Along with our subsidiaries We Insure and Team Focus Insurance Group, we know it’s not about the corporation, it’s about the people. At its heart, PEAK6 InsurTech focuses on developing and implementing innovative technology and processes to serve its customers better. Whether propelling the insurance industry to run more efficiently or bringing together diversified businesses that span the entirety of the insurance lifecycle, PEAK6 InsurTech is dedicated to democratizing insurance and giving customers the power to choose.