Customer Service Representative Jobs

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Scott Hale Plumbing, Heating & Air is looking for exceptional customer service representative to help us achieve profitable revenue. As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

Pay Range: $17.00-$18.00 per/hr plus weekly spiffs

The schedule for this position is M-F 10am-7pm

Benefits

• Paid holidays and vacation (after initial waiting period)
• Health Insurance, medical, dental and vision available 401k
• Weekly and Monthly incentives

Responsibilities

• Participate in training to boost booked calls and practice outbound calling.
• Convert incoming customer calls into booked service appointments.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Maintain and update customer database with complete and accurate information.

Requirements

• Competitive individual contributor who also loves to win as a team.
• IT competent; good typist and proficient with phone systems.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Proven track record in customer service.
• Highly organized with exceptional follow-through abilities.
• Ability to build trust and demonstrate empathy.
• Strong verbal and written communications.
• Highly motivated, flexible and great attitude on life.

Scott Hale Plumbing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.