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Company | Infinite Expansions |
Address | Murietta Farm, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-05 |
Posted at | 10 months ago |
The consumer comes first within the hospitality industry and that is no exception at Infinite Expansions. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representative’s hospitality will be the difference between their encounter being just average or an exceptional one.
- Keeping a record of customer interactions, processed orders, and service schedules
- Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
- Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
- Managing a team of Junior Customer Service Representatives
- Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
- Be an effective problem solver
- Passion for increasing in-person hospitality skill set to build better relationships
- Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
- Ability to recognize, apply and explain your product or service knowledge
- Minimum of a high school diploma
- Outgoing personality with a passion for helping others
- At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
- Excellent communications skills
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