Customer Service Representative Jobs

If you enjoy interacting with customers, we want to meet you!
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes.
The Concord team is hiring resilient and positive people who are committed to providing excellent customer service. We know our teams work hard- these are some of our awesome perks:

• $1000 Sign-on Bonus*
• Free snacks
• Flexible full-time schedules
• Fun contests
• Catered lunches

The customer service position is responsible for supporting and meeting the service needs of Concord's Customers. Customer Service Representative receives, investigates, and responds to customer issues to obtain positive resolutions.

• Assist operational groups with tasks and/or projects as needed.
• Assist with taking payments and negotiating payment arrangements (early collections).
• Comply with all applicable laws and regulations as they pertain to each call.
• Responsible for answering incoming calls and making outbound calls (early collections) to borrowers and providing information or a resolution within the time frame or guidelines established.
• Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.
• Able to react to change productively and handle other tasks as assigned.
• Handle difficult or challenging customers in a professional and timely manner.

Requirements

• Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
• Must be willing and able to work in excess of 40 hours per week when business conditions or special projects such as conversions, maintenance season, month end preparation, internal audits and client visits make such scheduling necessary.
• Excellent communication skills. Good grammar, voice and diction. Ability to communicate effectively with public and coworkers in a professional and courteous manner.
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Excellent customer service skills (friendly, courteous and helpful)
• Knowledge of loan interest calculations, Word, Excel, Microsoft Outlook

Benefits

• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Life Insurance (Basic, Voluntary & AD&D)
• Sign on bonus
• Short Term & Long Term Disability
• Wellness Resources
• Free Food & Snacks